Tele Calling Executive

Job Title: Tele calling Executive (Front Desk / Patient Coordinator)

Location: Thane (Naupada / Hiranandani Estate)
Employment Type: Full-Time
Industry: Healthcare / Dermatology Clinics

Role Overview:

We’re looking for a smart, polite, and organized Telecaller to manage incoming patient inquiries, appointment bookings, outbound calling and follow-ups. You’ll be the first point of contact for our patients—whether they’re calling with a concern, a question, or to schedule a consultation. A pleasant voice, empathy, and clarity in communication are key!

Key Responsibilities:

• Handle incoming and outgoing phone calls, WhatsApp messages, and inquiries professionally
• Explain treatments, doctor availability, and pricing clearly to patients
• Book and confirm appointments
• Follow up with patients pre- and post-treatment
• Maintain patient records and update CRM or clinic software
• Support front desk operations and coordinate with clinical staff
• Assist with occasional social media replies or content forwarding

Requirements:

• Proven experience as a Telecaller, Receptionist, or in Customer Service preferred
• Strong communication skills in English, Hindi, and Marathi
• Confident phone etiquette and good listening skills
• Ability to multitask and manage time effectively
• Basic computer skills (Excel, Google Sheets, WhatsApp Web, etc.)
• Experience with healthcare or dermatology clinics is a plus

Qualifications:

• Minimum: 12th pass / Graduate in any discipline
• 1–3 years of experience preferred (Freshers with strong communication welcome)

Salary & Benefits:

• Pay: ₹15,000 – ₹22,000/month (based on experience)
• Incentives: Performance bonuses based on patient conversion
• Benefits:
• On-time salary
• Training provided
• Paid leave and clinic-based perks
• Career growth within clinic operations or customer care

Working Hours:

• 9-hour shift
• 6 days/week (1 fixed weekday off; weekends are working)

Job Types: Full-time, Permanent

Pay: ₹13,000.00 - ₹20,000.00 per month

Benefits:

• Leave encashment
• Paid sick time

Schedule:

• Day shift
• Weekend availability

Supplemental Pay:

• Commission pay

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Language:

• English (Preferred)
• Hindi (Preferred)

Work Location: In person