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Tele Calling Executive

3 years

1 - 2 Lacs

Posted:2 days ago| Platform: SimplyHired logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Job Title: Tele calling Executive (Front Desk / Patient Coordinator)

Location: Thane (Naupada / Hiranandani Estate)
Employment Type: Full-Time
Industry: Healthcare / Dermatology Clinics

Role Overview:

We’re looking for a smart, polite, and organized Telecaller to manage incoming patient inquiries, appointment bookings, outbound calling and follow-ups. You’ll be the first point of contact for our patients—whether they’re calling with a concern, a question, or to schedule a consultation. A pleasant voice, empathy, and clarity in communication are key!

Key Responsibilities:

  • Handle incoming and outgoing phone calls, WhatsApp messages, and inquiries professionally
  • Explain treatments, doctor availability, and pricing clearly to patients
  • Book and confirm appointments
  • Follow up with patients pre- and post-treatment
  • Maintain patient records and update CRM or clinic software
  • Support front desk operations and coordinate with clinical staff
  • Assist with occasional social media replies or content forwarding

Requirements:

  • Proven experience as a Telecaller, Receptionist, or in Customer Service preferred
  • Strong communication skills in English, Hindi, and Marathi
  • Confident phone etiquette and good listening skills
  • Ability to multitask and manage time effectively
  • Basic computer skills (Excel, Google Sheets, WhatsApp Web, etc.)
  • Experience with healthcare or dermatology clinics is a plus

Qualifications:

  • Minimum: 12th pass / Graduate in any discipline
  • 1–3 years of experience preferred (Freshers with strong communication welcome)

Salary & Benefits:

  • Pay: ₹15,000 – ₹22,000/month (based on experience)
  • Incentives: Performance bonuses based on patient conversion
  • Benefits:
  • On-time salary
  • Training provided
  • Paid leave and clinic-based perks
  • Career growth within clinic operations or customer care

Working Hours:

  • 9-hour shift
  • 6 days/week (1 fixed weekday off; weekends are working)

Job Types: Full-time, Permanent

Pay: ₹13,000.00 - ₹20,000.00 per month

Benefits:

  • Leave encashment
  • Paid sick time

Schedule:

  • Day shift
  • Weekend availability

Supplemental Pay:

  • Commission pay

Education:

  • Higher Secondary(12th Pass) (Preferred)

Experience:

  • total work: 1 year (Preferred)
  • Customer service: 1 year (Preferred)

Language:

  • English (Preferred)
  • Hindi (Preferred)

Work Location: In person

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