Tele Calling Executive

1 - 3 years

2 - 3 Lacs

Posted:3 hours ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Job Description:

  • Education: 2nd PUC/ Graduate in any discipline
  • Experience: 1–3 years of telecalling or customer service experience, preferably in a hospital, clinic, or healthcare call center.

Key Responsibilities:

  • Handle incoming calls from patients, attendants, and other stakeholders courteously and professionally.
  • Make outbound calls for appointment reminders, patient follow-ups, and service feedback.
  • Provide accurate information about doctors, departments, hospital services, timings, and procedures.
  • Schedule, confirm, or reschedule patient appointments using the hospital management system.
  • Maintain updated records of patient interactions, feedback, and call details.
  • Inform patients about upcoming health check-ups, camps, or hospital promotions (if applicable).
  • Coordinate with doctors, nursing staff, and other departments to address patient needs and queries.
  • Handle patient complaints or escalate them to the appropriate department when required.
  • Ensure confidentiality and security of patient information as per hospital policy.
  • Achieve call targets, follow-up goals, and maintain service quality standards.
  • Should be flexible with Morning, noon and night shifts.

Location : Aster CMI Hospital Sahakaranagar, Bangalore.

Interested candidates can share your resumes at s.anushree@asterhospital.in

Contact Number: 9591391111.

Job Types: Full-time, Fresher

Pay: ₹18,000.00 - ₹25,000.00 per month

Benefits:

  • Health insurance
  • Paid sick time
  • Provident Fund

Work Location: In person

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