Tele caller Female

Position Title: Telecaller

To support sales operations by communicating with retailers, collecting orders, confirming promotional schemes and loyalty programs, and ensuring accurate and timely daily reporting. The Telecaller plays a key role in maintaining smooth communication between the company and its retail partners.

Key Responsibilities

• Order Collection
• Call assigned retailers daily to collect sales orders as per the route or list provided.
• Record and enter orders accurately into the system or report sheet shared.
• Coordinate with the sales and logistics team to ensure timely order fulfilment.
• Scheme Communication & Confirmation
• Inform retailers about current sales schemes, offers, and discounts.
• Confirm that the retailer has received and understood the scheme details.
• Update confirmation status in the daily report.
• Loyalty Program Coordination
• Contact customers under the Branch Loyalty Program to provide updates and verify participation details.
• Record confirmation or feedback from customers in the system.
• Coordinate with backend teams for any issues or escalations related to loyalty points or benefits.
• Data Handling & Reporting
• Work on the provided retailer data lists to ensure all assigned calls are completed.
• Maintain daily call logs and report call outcomes (orders collected, confirmations received, pending follow-ups, etc.).
• Submit a daily status report summarizing total calls made, orders booked, pending issues, and next-day follow-up plans.
• Customer Relationship Management
• Maintain a polite, professional, and customer-focused attitude in all communications.
• Gather customer feedback and relay relevant information to the sales or marketing team.
• Build and maintain good rapport with retailers to enhance customer satisfaction and loyalty.
• Internal Coordination
• Liaise with branch teams, sales coordinators, and area managers to update order and scheme status.
• Escalate any discrepancies or customer concerns promptly.
• Participate in weekly performance review calls or meetings.

Key Skills & Competencies

• Excellent communication (English, Kannada, Hindi) and telephone etiquette
• Basic computer and Excel knowledge
• Attention to detail and accuracy in data entry
• Good coordination and follow-up skills
• Ability to work independently and meet daily call targets
• Knowledge of sales promotions or trade schemes (preferred)

Qualifications

• Minimum: Graduate (any discipline)
• Experience: 0–2 years in tele calling, customer service, or sales coordination
• Female candidate only.

Job Types: Full-time, Permanent

Pay: ₹16,000.00 - ₹17,000.00 per month

Benefits:

• Cell phone reimbursement
• Internet reimbursement
• Leave encashment
• Provident Fund

Work Location: In person