Tele Caller Executive

• Making Outbound Calls: Reach out to potential or existing customers to promote services or products, share information, or follow up on leads.
• Handling Inbound Calls: Answer customer inquiries, provide product information, resolve issues, and manage customer concerns efficiently.
• Lead Generation: Identify potential leads, gather customer information, and help in lead conversion through effective communication.
• Maintaining Customer Records: Keep detailed records of conversations with customers in the database, noting any issues, preferences, or special requests.
• Sales and Upselling: Cross-sell and upsell products/services to existing customers by identifying their needs and offering relevant solutions.
• Providing Customer Support: Assist customers by providing clear and concise information, resolving complaints, and ensuring overall satisfaction.
• Script Adherence: Follow a prescribed script or call structure to ensure consistency and professionalism in each interaction.
• Achieving Targets: Meet daily, weekly, or monthly sales or performance targets as set by the company.
• Feedback and Reporting: Report customer feedback, recurring issues, and market trends to relevant teams (sales, marketing, or product development).
• Compliance with Regulations: Ensure all calls comply with relevant legal and regulatory requirements, including data protection.

Skills & Qualifications:

• Communication Skills: Strong verbal communication skills to interact clearly and persuasively with customers.
• Problem-Solving: Ability to handle complaints or concerns in a calm and efficient manner.
• Customer Service Orientation: Ability to provide exceptional service and build rapport with customers.
• Sales Skills: Basic sales ability, including upselling and lead generation.
• Computer Literacy: Familiar with basic computer software, including MS Office and CRM systems.
• Time Management: Ability to manage a high volume of calls effectively within set time frames.
• Teamwork: Ability to collaborate and work as part of a team.

Job Type: Full-time

Pay: ₹12,000.00 - ₹20,000.00 per month

Language:

• Hindi (Preferred)
• English (Preferred)

Work Location: In person