Travel Shine Airways services India Pvt Ltd

Making Outbound Calls: Reach out to potential or existing customers to promote services or products, share information, or follow up on leads. Handling Inbound Calls: Answer customer inquiries, provide product information, resolve issues, and manage customer concerns efficiently. Lead Generation: Identify potential leads, gather customer information, and help in lead conversion through effective communication. Maintaining Customer Records: Keep detailed records of conversations with customers in the database, noting any issues, preferences, or special requests. Sales and Upselling: Cross-sell and upsell products/services to existing customers by identifying their needs and offering relevant solutions. Providing Customer Support: Assist customers by providing clear and concise information, resolving complaints, and ensuring overall satisfaction. Script Adherence: Follow a prescribed script or call structure to ensure consistency and professionalism in each interaction. Achieving Targets: Meet daily, weekly, or monthly sales or performance targets as set by the company. Feedback and Reporting: Report customer feedback, recurring issues, and market trends to relevant teams (sales, marketing, or product development). Compliance with Regulations: Ensure all calls comply with relevant legal and regulatory requirements, including data protection. Skills & Qualifications: Communication Skills: Strong verbal communication skills to interact clearly and persuasively with customers. Problem-Solving: Ability to handle complaints or concerns in a calm and efficient manner. Customer Service Orientation: Ability to provide exceptional service and build rapport with customers. Sales Skills: Basic sales ability, including upselling and lead generation. Computer Literacy: Familiar with basic computer software, including MS Office and CRM systems. Time Management: Ability to manage a high volume of calls effectively within set time frames. Teamwork: Ability to collaborate and work as part of a team. Job Type: Full-time Pay: ₹12,000.00 - ₹20,000.00 per month Language: Hindi (Preferred) English (Preferred) Work Location: In person