Tele Caller Executive

he Hospital Tele-Operator is responsible for managing all incoming and outgoing telephone communications in a professional, courteous, and timely manner. They serve as the first point of contact for callers and help direct them to the appropriate departments, doctors, or hospital services.

Key Responsibilities:

• Call Handling:
• Answer all incoming calls promptly and professionally.
• Direct calls to the correct department, doctor, or personnel as requested.
• Handle emergency calls and ensure they are routed immediately to the concerned team.
• Maintain a calm and composed tone, even during high-pressure or emergency calls.
• Information Management:
• Provide basic information about hospital services, OPD timings, doctor availability, visiting hours, etc.
• Maintain updated directories of hospital extensions, doctors, departments, and emergency contacts.
• Record messages accurately and ensure timely delivery to the intended recipient.
• Coordination Support:
• Coordinate with reception, OPD desks, IPD, emergency, and ambulance services as needed.
• Assist in making internal announcements or pages via PA systems if required.
• Report any technical issues with the telephone system to IT/maintenance promptly.
• Customer Service:
• Handle patient and family queries with empathy, clarity, and politeness.
• Ensure all calls are handled with confidentiality and professionalism.
• Escalate complaints or sensitive issues to the supervisor or relevant authority.

Job Type: Full-time

Pay: ₹20,000.00 - ₹22,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Experience:

• Telecommunication: 1 year (Required)

Language:

• Hindi (Required)
• English (Required)

Work Location: In person