Tele Caller Executive

0 years

1 Lacs

Posted:1 week ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Full Time

Job Description

We are looking for a CRE to join our team HONDA KATARIA. The role offers 1*0,000 and involves managing customer calls, delivering outstanding customer service related to AUTOMOBILES INDUSTRIES*. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

  • Manage incoming and outgoing calls in a professional manner.
  • Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
  • Log customer interactions and track follow-ups.
  • Offer timely and relevant solutions to resolve customer issues.
  • Collaborate with team members to escalate and address more complex concerns.
  • Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is 12TH PASS and 6 MONTHS. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 DAY week during the DAY shift.

Job Type: Full-time

Pay: From ₹10,000.00 per month

Schedule:

  • Day shift

Language:

  • Hindi (Preferred)
  • English (Preferred)

Work Location: In person

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