Tele Caller Executive

KRA (TELE CALLING EXECUTIVE)

• Make outbound calls to prospective students and parents from provided databases, school lists, or marketing leads.
• Explain educational programs, admission processes, and counselling services in a clear and engaging manner.
• Identify and generate qualified leads for both offline and online counselling.
• Conduct timely follow-ups with interested students until counselling is completed.
• Follow up with confirmed visitors to ensure maximum attendance.
• Generate quality leads for tele-counselling or virtual counselling sessions.
• Schedule online appointments and share details with both the student and counsellor.
• Maintain detailed daily and weekly reports of online leads and outcomes.
• Update CRM or Excel tracker with call status, follow-ups, and visit details daily.
• Submit daily and weekly reports (calls made, leads generated, footfalls achieved).
• Ensure accuracy and timeliness in maintaining lead databases.
• Maintain polite, professional, and persuasive communication with students and parents.
• Consistently achieve or exceed individual targets and goals set for Tele-Counsellors.
• Maintain a professional attitude in communication, presentation, and engagement with prospective students.
• Actively participate in all training and development programs as scheduled.
• Stay updated on Company’s latest courses, admission policies, and educational offerings.
• Enhance communication, product knowledge, and sales skills through continuous learning.
• Uphold punctuality, attendance, and professional conduct at all times.

Qualifications & Skills Required:

• Minimum Qualification: Graduate or pursuing graduation (any stream)
• Excellent communication skills in English, Hindi, and local language (Bengali/ Nepali)
• Confident, polite, and persuasive speaking ability
• Basic computer knowledge (MS Excel, CRM preferred)
• Prior experience in telecalling, counselling, or customer engagement preferred

Job Types: Full-time, Fresher

Pay: ₹10,000.00 - ₹15,000.00 per month

Benefits:

• Cell phone reimbursement
• Internet reimbursement

Work Location: In person