Tele Caller Executive

Responsibilities:

• Initiate Feedback Calls: Proactively make outbound calls to customers who have recently purchased our products/services to solicit feedback.
• Collect and Record Feedback: Engage customers in meaningful conversations to gather detailed feedback about their experience. Document feedback accurately in the designated database or CRM system.
• Address Customer Concerns: Listen actively to customer concerns or issues raised during feedback calls. Provide basic assistance or escalate complex issues to the relevant department for resolution.
• Ensure Customer Satisfaction: Follow up on any unresolved customer issues to ensure a satisfactory resolution and improve overall customer satisfaction.
• Maintain Professionalism: Represent the company professionally and courteously during all customer interactions. Adhere to scripts or guidelines provided for consistent messaging.
• Meet Feedback Targets: Achieve daily/weekly/monthly targets for the number of feedback calls made and completed.
• Report Analysis: Collaborate with the customer service or sales team to analyze feedback trends and provide insights for product/service enhancements.
• Customer Relationship Building: Build rapport with customers during feedback calls to encourage future interactions and promote customer loyalty.
• Adhere to Quality Standards: Maintain high-quality standards in communication and feedback collection processes to uphold the company's reputation.

Requirements:

• Excellent verbal communication skills and a clear telephone voice.
• Proven experience in customer service, telemarketing, or telecalling roles preferred.
• Ability to empathize with customers and resolve issues effectively.
• Strong listening and problem-solving skills.
• Basic computer skills for data entry and CRM usage.
• Ability to work independently and manage time effectively.

Job Type: Full-time

Pay: ₹7,000.00 - ₹10,800.02 per month

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• Technical support: 1 year (Preferred)
• tele sales: 1 year (Preferred)
• total work: 1 year (Preferred)

Language:

• Hindi (Preferred)
• English (Preferred)

Work Location: In person