Tele Caller & Customer Support Executive

Job Description

We are looking for a dynamic and customer-focused Telecalling cum Customer Care Executive to handle outbound and inbound calls, generate leads, and provide excellent customer support. The ideal candidate should have good communication skills and the ability to understand customer needs while representing the company professionally.

Key Responsibilities

Make outbound calls to potential customers to explain company products/services

Handle inbound calls and resolve customer queries efficiently

Follow up with leads and convert them into sales or appointments

Maintain accurate records of calls, customer details, and feedback

Provide after-sales support and ensure customer satisfaction

Handle customer complaints and escalate issues when required

Achieve daily/weekly calling and performance targets

Coordinate with internal teams for smooth customer service operations

Requirements & Qualifications

Minimum qualification: 12th / Any Graduate

Minimum (0.6 Months to 2 Years) experiences in telecalling or customer care is an added advantage

Good verbal communication skills in English and local language

Basic computer knowledge (MS Excel)

Ability to handle customers professionally

Willingness to work in a target-oriented environment

Positive attitude and problem-solving skills

Job Types: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

• Paid sick time
• Paid time off

Work Location: In person