Tele Caller (Complaint Resolution)

Job Description

A Tele Caller job description, especially for someone tasked with communicating with Delhi Police and resolving complaints, might look like the following: Job Title: Tele Caller (Complaint Resolution) Job Description: As a Tele Caller for complaint resolution, your primary responsibility will be to interact with Delhi Police departments and assist in resolving complaints. You will act as a liaison between the public and law enforcement agencies, ensuring that complaints are addressed promptly and effectively. Key Responsibilities: Communicating with Delhi Police : Make calls to the appropriate Delhi Police officials to discuss and escalate complaints. Ensure all complaints are properly registered and tracked within the system. Complaint Resolution : Resolve complaints related to police services by gathering information, ensuring correct procedures are followed, and escalating issues when necessary. Follow up with complainants and police authorities to ensure timely resolution. Managing Records : Maintain accurate and detailed records of all complaints, follow-up calls, and resolutions. Ensure all data is entered into the complaint management system or database accurately. Customer Service : Provide updates to complainants on the status of their complaints. Address any concerns or questions that come from the public, offering assistance where possible. Reporting : Provide daily or weekly reports regarding complaints handled and resolution status. Flag any unresolved or escalated issues to senior management or the relevant authorities within the Delhi Police. Conflict Resolution : Act as a mediator between the public and Delhi Police, maintaining professionalism and ensuring complaints are handled appropriately. Skills Required: Excellent Communication Skills : Strong verbal and written communication skills, as you’ll be dealing with both the public and law enforcement officers. Problem-Solving Abilities : The ability to resolve issues effectively and professionally. Patience and Empathy : Understand the concerns of the complainants and provide them with reassurance. Attention to Detail : Ensure all complaints are accurately recorded and followed up. Qualification: High school diploma or equivalent (further education or relevant certification may be a plus). Prior experience in a customer service or telecalling role is preferable. Familiarity with basic computer software (Excel, Word, CRM systems) and call handling. Work Environment: Office-based, with regular interaction with both Delhi Police and the public. Full-time position with standard working hours (may vary depending on the organization). Would you like me to assist with anything else, such as drafting a formal message to the Delhi Police or organizing a follow-up strategy for complaints? Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹17,000.00 per month Benefits: Health insurance Provident Fund Schedule: Day shift Morning shift Weekend availability Language: English (Required) Work Location: In person