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TechOps-DE-SNOW-Support-Senior

TechOps-DE-SNOW-Support-Senior

6 - 8 years

8 - 10 Lacs

coimbatore

Posted:5 days ago| Platform:

Apply

Skills Required

unix relationship management xml consulting javascript html windows troubleshooting oracle service operations

Work Mode

Work from Office

Job Type

Full Time

Job Description

Career FamilyServiceNow Platform Support

Role TypeTechnical Lead Support Analyst

The opportunity

ServiceNow Platform administrator (Senior)
Expected joining date Immediate
Experience 6 to 8 years experience

Your key responsibilities

ServiceNow Platform administration and maintenance activities
ServiceNow vendor coordination.
Incident Management, Change and Problem Management.
Major Incident handling and complex troubleshooting.
Develop clear and concise technical & process documentation.
Understand new ServiceNow features and unused module functionality to drive platform expansion and adoption.
Service operations and escalated support, assisting in the management of the ServiceNow service, including core configuration, user administration, core application administration and service administration and upgrades.
Manage the setup, administration and configuration of Field System Support applications and tools.
Investigate technical solutions and coordinate with support teams to validate accuracy of the online support documentation.

Skills and attributes for success

Have experience in ServiceNow L2 and L3 support or in ServiceNow development.
Strong vendor and relationship management skills
A strong core production support engineer with a solid background in the UNIX, Windows & Java scripting.
An all-rounder with experience and knowledge in a variety of technologies including Oracle, MSSQL, Sybase, HTML/CSS, REST
Strong knowledge of Web 2.0 Technologies (Java Scripting, XML, HTML, AJAX, Jelly, CSS, PERL scripting) PowerShell
Minimum 4+ years of JavaScript experience including usage of jQuery, Bootstrap and AngularJS frameworks.
Minimum 4+ years of hands-on experience on the below ServiceNow modules (
Recommended)
- Must Have
  ITSM, CMDB, Service Portal, CSM, Custom Applications, ServiceNow Family Upgrades, ITIL Foundation
- Good to have
  HRSD, ITOM, Discovery, IRM, SecOps
Appreciation, knowledge and experience of competitive industry standard monitoring technologies and solutions would be advantageous.
ServiceNow Certified Systems Administrator
Certified Application Developer Certification
Have excellent oral and written communication skills (English)
Be a Self-Starter, highly self-motivated individual with robust decision-making capability.
Be delivery focused and used to working within tight deadlines and able to identify problems at an early stage.
Be a team player but also able to work autonomously.
Possess strong analytical and problem-solving abilities.
Be a structured, methodical thinker with a keen eye for detail.
Be confident and able to convincingly structure, summaries, present and challenge thoughts, or ideas.
Be appropriately assertive with excellent relationship building and stakeholder management skills.
Excellent business communication skills
Education in Information Technology or equivalent working experience
Have exposure to working in shifts and on-call support.

To qualify for the role, you must have

Strong in following technologies (minimum 5+year hands on experience on the below mentioned tech stack).

Java, Java Script
RESTful Webservices
Angular JS
HTML, CSS, SOAP, REST
API handling

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations Argentina, China, India, the Philippines, Poland and the UK and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

Continuous learning

You ll develop the mindset and skills to navigate whatever comes next.
Success as defined by you

We ll provide the tools and flexibility, so you can make a meaningful impact, your way.
Transformative leadership

We ll give you the insights, coaching and confidence to be the leader the world needs.
Diverse and inclusive culture

You ll be embraced for who you are and empowered to use your voice to help others find theirs.

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TechOps-DE-SNOW-Support-Senior

Experience & Salary

Skills Required

Work Mode

Job Type

Job Description

Career FamilyServiceNow Platform Support

Role TypeTechnical Lead Support Analyst

The opportunity

Your key responsibilities

Skills and attributes for success

Recommended)

Must Have

Good to have

To qualify for the role, you must have

What we offer

Continuous learning

Success as defined by you

Transformative leadership

Diverse and inclusive culture

More Jobs at EY