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Technology Support Engineer

Technology Support Engineer

Accenture

15 - 20 years

4 - 8 Lacs

Gurugram

Posted:1 day ago| Platform:

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Skills Required

snowflake python data warehousing warehouse data warehousing concepts c# tfs github css microsoft azure javascript jquery sql server azure devops sql java git incident management devops asp.net jenkins troubleshooting html microsoft azure devops

Work Mode

Work from Office

Job Type

Full Time

Job Description

About The Role

Project Role :Technology Support Engineer

Project Role Description :Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.
Must have skills :Snowflake Data Warehouse

Good to have skills :Microsoft Azure DevOps, GitHub Actions, Python on AzureMinimum
5 year(s) of experience is required

Educational Qualification :15 years full time education
Summary:As a Technology Support Engineer, you will engage in a dynamic environment where you will resolve incidents and problems across various business system components. Your typical day will involve ensuring operational stability, creating and implementing Requests for Change, and updating knowledge base articles to facilitate effective troubleshooting. You will also collaborate with vendors and assist service management teams in analyzing and resolving issues, contributing to a seamless operational flow and enhanced service delivery.
Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate training sessions for junior team members to enhance their skills and knowledge.- Monitor and evaluate team performance to ensure alignment with operational goals. Professional & Technical
Skills:

- Must To Have

Skills:

Proficiency in Snowflake Data Warehouse.- Good To Have

Skills:

Experience with Python on Azure, GitHub Actions, Microsoft Azure DevOps.- Strong understanding of data warehousing concepts and best practices.- Experience with incident management and problem resolution processes.- Familiarity with service management tools and methodologies.- Ability to analyze system performance and implement improvements.
Additional Information:- The candidate should have minimum 5 years of experience in Snowflake Data Warehouse.- This position is based at our Gurugram office.- A 15 years full time education is required.Qualification
15 years full time education

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Technology Support Engineer