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Accenture
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Technology Support Engineer

Technology Support Engineer

Accenture

1 - 4 years

4 - 8 Lacs

bengaluru

Posted:7 hours ago| Platform:

Apply

Skills Required

network security fortigate firewall fortinet cisco firewall protocols switching eigrp palo alto firewall networking bgp ccnp change management ospf f5 routing cisco asa incident management firewall vpn cisco routers troubleshooting ccna

Work Mode

Work from Office

Job Type

Full Time

Job Description

Project Role :Technology Support Engineer

Project Role Description :Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.
Must have skills :Cisco Firewall

Good to have skills :Palo Alto Networks Firewalls, Fortinet FortiGate FirewallMinimum
7.5 year(s) of experience is required

Educational Qualification :15 years full time education
Summary:As a Technology Support Engineer, you will engage in resolving incidents and problems across various business system components, ensuring operational stability. Your typical day will involve collaborating with different teams, implementing Requests for Change, and updating knowledge base articles to enhance troubleshooting effectiveness. You will also work closely with vendors and service management teams to analyze and resolve issues, contributing to a seamless operational environment.
Roles & Responsibilities:- Expected to be an SME, collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate training sessions to enhance team knowledge and skills.- Monitor system performance and proactively address potential issues. Professional & Technical Skills:

-
Must To Have Skills:

Proficiency in Cisco Firewall.- Good To Have
Skills:

Experience with Palo Alto Networks Firewalls, Fortinet FortiGate Firewall.- Strong understanding of network security protocols and best practices.- Experience in incident management and problem resolution.- Familiarity with change management processes and documentation.
Additional Information:- The candidate should have minimum 7.5 years of experience in Cisco Firewall.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification
15 years full time education

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Technology Support Engineer