Technology Support Analysts

Role Overview: As a Technology Support Analyst at UPS, you will be providing users with support services for corporate standard technology products. Your responsibilities will include hardware and software planning, technical advice, and informal training to customers. You will also be organizing and coordinating activities for installing, deploying, and upgrading software, hardware, and network facilities. Troubleshooting routine technical service and resolving equipment problems using established processes and procedures will be a key part of your role. Additionally, you will collaborate with Information Services" (I.S.) staff to deploy standardized support practices and procedures, coordinate implementations, and facilitate activities to support programs and projects. Key Responsibilities: - Work on projects of simple to moderate complexity - Receive and complete requests for support for UPS Aircraft Maintenance iPads and Windows Tablet PCs - Perform system log analysis and research log file anomalies - Prepare hardware and software installations and removal - Conduct hardware and software tests to correct malfunctions - Contribute to installation procedures and standards development - Initiate support activities for assigned systems - Participate in developing and executing training for internal and external customer implementation planning - Interact with other functions and departments throughout the support issue resolution process - Provide 24x7 support Qualifications Required: - Experience with supporting Apple iOS and Windows operating systems - Experience supporting Windows and Linux server operating systems - Familiarity with Mobile Device Management system (e.g. AirWatch or Intune) - Digital Certificate management (e.g. SSL certificates, license certificates, software signing certificates) - Strong written and verbal communication skills - Detail-oriented with strong organization skills - Bachelor's degree in computer science or related discipline, or equivalent education and work experience In this position at UPS, you will have the opportunity to work for a Fortune 50 industry leader and be part of a dynamic technology team that makes a difference to the business and customers. If you believe you have what it takes, prove it! Remember, at UPS, ambition knows no time zone. (Note: No additional details of the company were mentioned in the provided job description.),