TECHNOLOGY SERVICES ENGINEER III

As a member of the Sam's Club team at Walmart Global Tech, you will be part of a membership-based business model that focuses on delivering unmatched value and a curated product assortment to our members. Innovation is at the core of what we do, with technologies like Scan & Go, Club Pickup, and flexible home delivery options. Our team is dedicated to ensuring a seamless customer experience by actively monitoring and maintaining the Sam's Club e-commerce site and Scan & Go application. This involves swift resolution of production issues, collaborating with development teams, and leveraging deep retail business acumen and technical troubleshooting skills to enhance member benefits. Your responsibilities will include providing comprehensive technical support to resolve member issues, conducting real-time monitoring and performance analysis, driving rapid service restoration during incidents, and managing incident documentation within ITSM tools. You will be required to demonstrate proficiency in Java, React, and Azure/Kubernetes, strong analytical and debugging skills, solid understanding of application architecture, excellent communication and collaboration skills, and expertise in leveraging monitoring tools like Grafana, Open Observe, Splunk, and Dynatrace. At Walmart Global Tech, we are a team of software engineers, data scientists, cybersecurity experts, and service professionals within the world's leading retailer. By working with us, you will have the opportunity to make a significant impact and be at the forefront of the next retail disruption. We value innovation, people, and technology, and provide opportunities for growth and skill development for individuals at all career stages. Our flexible, hybrid work approach allows for a mix of in-office and virtual presence, fostering collaboration and flexibility. In addition to a competitive compensation package, we offer incentive awards, best-in-class benefits, and a culture that values diversity, inclusion, and belonging. We are committed to creating a workplace where every associate feels valued and respected, leading to a sense of belonging and opportunities for all. As an Equal Opportunity Employer, Walmart, Inc. believes in understanding, respecting, and valuing unique styles, experiences, identities, ideas, and opinions to create an inclusive environment for all. The minimum qualifications for this position include a Bachelor's degree in computer science, information technology, engineering, computer information systems, or related area, and 5 years of experience in production support, software support, or technical support. Preferred qualifications may include software and hardware troubleshooting, technical support operations, account management, or customer support. Join us at Walmart Global Tech and be a part of a team that is shaping the future of retail and making a positive impact on millions of people's lives.,