Technology Architect

 About The Role  

Project Role :Technology Architect

Project Role Description :Design and deliver technology architecture for a platform, product, or engagement. Define solutions to meet performance, capability, and scalability needs.
Must have skills :Amazon Connect

Good to have skills :AWS Architecture, AWS Lambda Administration, Tech Solution Architecture
Minimum 5 year(s) of experience is required

Educational Qualification :15 years full time education
Summary:We are seeking an experienced Contact Center Engineer with strong hands-on expertise in Amazon Connect and related AWS services. The ideal candidate will design, implement, and support cloud-based contact center solutions, ensuring high availability, scalability, and seamless customer experience Roles & Responsibilities:- Design, configure, and maintain Amazon Connect contact center environments.Build and manage AWS Lambda functions (Node.js/Python) to support contact flows, automation, and integrations.Develop and optimize Amazon Lex-based conversational IVR systems and chatbots for self-service capabilities.Integrate Amazon API Gateway with Lambda and external systems to enable secure communication.Implement and manage AWS storage services (S3, DynamoDB) for call recordings, logs, and customer data.Configure IAM roles, policies, and permissions to enforce security best practices.Monitor and troubleshoot system performance issues using CloudWatch, CloudTrail, and related tools.Document architecture, processes, and operational runbooks for smooth handover and support.Professional and technical skills.Strong expertise in Amazon Connect setup, call flows, and routing.Hands-on experience with AWS Lambda (Node.js) development.Practical knowledge of Amazon Lex for IVR/chatbot development.Proficiency with API Gateway integrations.Experience with S3 and DynamoDB for storage and database needs.Strong understanding of IAM roles, policies, and security principles.
Additional Information:- Minimum 5 years of experience in IT/Cloud, with at least 3 years in contact center technologies.Bachelors degree in engineering preferred. Qualification 15 years full time education