Technical Troubleshoot Consultant

Hello All,

Rrootshell Technologiiss Pvt Ltd

#Support Executive (Technical Troubleshoot Consultant)

This is for FULL -TIME role

Location: On-site (Mumbai Olympus Thane) - Preferred local candidates only

Experience : Minimum 2 years in technical troubleshooting

Exposure to Windows, macOS, iOS, and Android environments

Communication Skills : Must be excellent

Must-Have Skills:

Experience:

Note: Focussing on candidates who fixes software issues for customers and talks confidently with them

Job Summary:

We are looking for a Support Executive with strong technical troubleshooting skills and excellent communication to support software/application issues across multiple platforms.

Key Requirements:

• Minimum

  2 years experience

  in technical support / technical troubleshooting
• Strong

  technical troubleshooting skills

  across

  Windows, macOS, iOS, and Android

• Excellent communication skills

  (verbal & written)

  CEFR B2 minimum

  (C1 preferred)
• Strong

  analytical and problem-solving skills

  to identify root causes
• Ability to provide

  First Call Resolution

  and handle

  omni-channel support

• Experience in

  customer handling

  , including escalation management

• Accurate case documentation

  and working knowledge of

  CRM tools

• Experience supporting

  software / application issues

  (Adobe products or similar tools)

Education:

Graduate or Undergraduate with 18 months of technical support experience

Shift:

Good to Have:

Interested Drop your CV at [HIDDEN TEXT]

Referrals are welcome and appreciated!

IMMEDIATE JOINERS

LinkedIn ID:

linkedin.com/in/sai-naveen-muntha-b4a608188/

linkedin.com/in/ravi-kumar-rapalli-636878122

Regards

Sai Naveen Muntha

Technical Recruiter