Technical Training Developer

• Experience in creating online self-service technical training content for SaaS-based networking, application security, and application management services
• Proficiency in using online content development platforms to craft educational materials
• Knowledge of various learning management systems to deploy and manage training content
• Experience with GitLab for version control and collaboration in content creation
• Skilled in using multimedia tools to produce engaging images and videos that enhance technical explanations
• Familiarity with generative AI technologies for generating text, images, and videos to support content creation
• Strong understanding of services provided by F5 Distributed Cloud and related technical aspects
• Excellent written and verbal communication skills to convey complex technical information clearly
• Ability to work collaboratively with technical teams and subject matter experts
• Passion for continuous learning and staying updated with the latest trends in technology and training methodologies
• Familiar with application security, networking services and application management services technologies
• Additional desired experiences: CDN, WAF, Bot defense, DDoS, load balancers, multi-cloud networking, public cloud services, ZTNA, NGINX, distributed applications, kubernetes

Responsibilities

• Develop and maintain high-quality, engaging, and interactive training content for F5's web-based technical knowledge platform, focusing on services provided by F5 Distributed Cloud
• Create comprehensive training materials, including tutorials, guides, videos, and assessments, to help users effectively understand and utilize F5's application optimization, security, and management solutions
• Collaborate with subject matter experts, product managers, and engineering teams to ensure accuracy and relevance of the training content
• Design and implement a structured learning path for different user levels, from beginners to advanced users, to facilitate a smooth onboarding and continuous learning experience
• Conduct regular reviews and updates of existing training content to reflect the latest product features, industry trends, and user feedback
• Utilize modern e-learning tools and technologies to enhance the user experience and engagement with the training content
• Track and analyze user engagement and learning outcomes to identify areas for improvement and optimize the training content accordingly
• Support the creation of certification programs and exams to validate users knowledge and skills in F5's solutions
• Participate in the development of marketing materials and promotional content to increase awareness and adoption of the training platform
• Provide technical support and guidance to users, addressing their questions and concerns related to the training content and F5's solutions