F5 Networks, Inc

Experience in creating online self-service technical training content for SaaS-based networking, application security, and application management services Proficiency in using online content development platforms to craft educational materials Knowledge of various learning management systems to deploy and manage training content Experience with GitLab for version control and collaboration in content creation Skilled in using multimedia tools to produce engaging images and videos that enhance technical explanations Familiarity with generative AI technologies for generating text, images, and videos to support content creation Strong understanding of services provided by F5 Distributed Cloud and related technical aspects Excellent written and verbal communication skills to convey complex technical information clearly Ability to work collaboratively with technical teams and subject matter experts Passion for continuous learning and staying updated with the latest trends in technology and training methodologies Familiar with application security, networking services and application management services technologies Additional desired experiences: CDN, WAF, Bot defense, DDoS, load balancers, multi-cloud networking, public cloud services, ZTNA, NGINX, distributed applications, kubernetes Responsibilities Develop and maintain high-quality, engaging, and interactive training content for F5's web-based technical knowledge platform, focusing on services provided by F5 Distributed Cloud Create comprehensive training materials, including tutorials, guides, videos, and assessments, to help users effectively understand and utilize F5's application optimization, security, and management solutions Collaborate with subject matter experts, product managers, and engineering teams to ensure accuracy and relevance of the training content Design and implement a structured learning path for different user levels, from beginners to advanced users, to facilitate a smooth onboarding and continuous learning experience Conduct regular reviews and updates of existing training content to reflect the latest product features, industry trends, and user feedback Utilize modern e-learning tools and technologies to enhance the user experience and engagement with the training content Track and analyze user engagement and learning outcomes to identify areas for improvement and optimize the training content accordingly Support the creation of certification programs and exams to validate users knowledge and skills in F5's solutions Participate in the development of marketing materials and promotional content to increase awareness and adoption of the training platform Provide technical support and guidance to users, addressing their questions and concerns related to the training content and F5's solutions

Evaluate and solve software failures Improve the existing functionality Work cross functionally integrating, testing and debugging issues with existing system wide software Collaborate with team members and technical leads Build tools and infrastructure to improve F5 s components and features Perform other related duties as assigned Knowledge, Skills and Abilities Essential: Strong understanding of data structures and algorithms Excellent analytic / trouble-shooting and debugging skills Experience with Docker/OpenShift/Kubernetes Demonstrated excellence in written and verbal communications Hands-on programming experience in any one language python,golang + shell scripting. Hands-on terraform expertise. Strong networking fundamentals and experience dealing with different layers of the networking stack. Experience with network and web technologies such as TCP, UDP, IP, HTTP, L4-L7, DNS and such SRE/Devops on Linux & Kubernetes: Demonstrate excellent, hands-on knowledge of deploying workloads and managing lifecyle on kubernetes, with practical experience on debugging issues. On-call Experience in managing everyday OPs for production environments. Experience in production alerts management and using dashboards to debug issues. CI/CD: Experience working with/designing functional CI/CD systems. Cloud Infrastructure: Prior experience in deploying workloads and managing lifecycle on any cloud provider (AWS/GCP/Azure) Nice-to-have: Experience programming in Linux networking and OS internals Agile based software development methodologies such as Kanban, Scrum GipOps: Experience with helm charts/customizations and gitops tools like ArgoCD/FluxCD. Experience in upgrading workloads for SaaS Services without downtime. Experience with Disaster Recovery and Migration is a plus Qualifications Typically requires a minimum of 10 years of related experience with a bachelors degree; or 8 years and a masters degree; or a PhD with 6 year of experience; or equivalent work experience. Environment Empowered Work Culture: Experience an environment that values autonomy, fostering a culture where creativity and ownership are encouraged. Continuous Learning: Benefit from the mentorship of experienced professionals with solid backgrounds across diverse domains, supporting your professional growth. Team Cohesion: Join a collaborative and supportive team where you'll feel at home from day one, contributing to a positive and inspiring workplace.

Collaborate with a globally distributed team to design, code, and test robust, scalable, loosely coupled components for SaaS applications hosted on public cloud platforms. Diagnose and resolve complex software challenges involving network, security, and web technologies. This includes troubleshooting problems with HTTP load balancers, API gateways (eg, NGINX proxies), and related systems. Serve as source of technical expertise to a project team and as a mentor for junior staff members. Work cross functionally integrating, testing and debugging issues with existing system wide software. Take part in product support, bug triaging, and bug-fixing activities on a rotating schedule to ensure the SaaS service meets its SLA commitments. Consistently apply forward-thinking software design, implementation, and test principles. Participate in hiring and onboarding of new engineers. Skills Expertise in coding with Golang (preferred) or other high-level programming languages like Rust, C++, or Python, combined with a demonstrated ability to lead challenging software development projects. Hands-on experience with Docker and Kubernetes, as well as developing applications using microservices architecture within cloud platforms such as Microsoft Azure, AWS, or Google Cloud. Solid knowledge of computer networking principles. Experience with network service technologies such as HTTP, gRPC, TLS, REST APIs, and OpenTelemetry. Proven ability to manage and drive complex software development and testing projects in dynamic, fast-paced environments, with a clear understanding of balancing trade-offs to meet deadlines and maintain quality. Strong skills in communication, collaboration, and leadership, with experience in guiding and mentoring teams effectively. A demonstrated passion for learning new technologies, backed by a history of successfully acquiring new skills. Qualifications Bachelor s or advanced degree; and/or equivalent work experience. 10+ years of experience in relevant roles.

Evaluate and solve software failures Improve the existing functionality Work cross functionally integrating, testing and debugging issues with existing system wide software Collaborate with team members and technical leads Build tools and infrastructure to improve F5 s components and features Perform other related duties as assigned Knowledge, Skills and Abilities Essential: Strong understanding of data structures and algorithms Excellent analytic / trouble-shooting and debugging skills Experience with Docker/OpenShift/Kubernetes Demonstrated excellence in written and verbal communications Hands-on programming experience in any one language python, golang + shell scripting. Hands-on terraform expertise. Strong networking fundamentals and experience dealing with different layers of the networking stack. Experience with network and web technologies such as TCP, UDP, IP, HTTP, L4-L7, DNS and such SRE/Devops on Linux & Kubernetes: Demonstrate excellent, hands-on knowledge of deploying workloads and managing lifecyle on kubernetes, with practical experience on debugging issues. On-call Experience in managing everyday OPs for production environments. Experience in production alerts management and using dashboards to debug issues. CI/CD: Experience working with/designing functional CI/CD systems. Cloud Infrastructure: Prior experience in deploying workloads and managing lifecycle on any cloud provider (AWS/GCP/Azure) Nice-to-have: Experience programming in Linux networking and OS internals Agile based software development methodologies such as Kanban, Scrum GipOps: Experience with helm charts/customizations and gitops tools like ArgoCD/FluxCD. Experience in upgrading workloads for SaaS Services without downtime. Experience with Disaster Recovery and Migration is a plus Qualifications Typically requires a minimum of 5 years of related experience with a Bachelor s degree; or 3 years and a Masters degree; or a PhD with 1 year of experience; or equivalent work experience.

Articulate the F5 product strategy, messaging, and positioning F5 Distributed Clouds value proposition and solutions for customer business objectives Provide technical expertise through sales presentations, solution designs, solution demonstrations, proofs of concept by various mediums: in-person, virtual presentations, white boarding etc. Determine viability of opportunity and map out organizational structure. Drive the sales process in partnership with the Account Manager, by identifying the Technical Decision Maker, getting their technical validation, support, and sponsorship. Consistently provide world-class customer service through the customer life cycle. Work collaboratively with internal technical and sales resources, share best practices, updates, offer and seek expertise as the need arises in various opportunities. How you ll do it: Hands on experience in application security, web application firewalls, API security and anti-bot protection Experience in secure Cloud architectures in: AWS, Azure, GCP or other public clouds Experience with multi-cloud design Experience in automation build, configuration managements tools for deployments such as Terraform Good understanding of application and APIs What you'll bring: 10 + years of related industry experience BS/BA or equivalent work experience Familiarity/experience with F5 or similar industry solution deployment a plus Relevant certifications a plus

Experience in creating online self-service technical training content for SaaS-based networking, application security, and application management services Proficiency in using online content development platforms to craft educational materials Knowledge of various learning management systems to deploy and manage training content Experience with GitLab for version control and collaboration in content creation Skilled in using multimedia tools to produce engaging images and videos that enhance technical explanations Familiarity with generative AI technologies for generating text, images, and videos to support content creation Strong understanding of services provided by F5 Distributed Cloud and related technical aspects Excellent written and verbal communication skills to convey complex technical information clearly Ability to work collaboratively with technical teams and subject matter experts Passion for continuous learning and staying updated with the latest trends in technology and training methodologies Familiar with application security, networking services and application management services technologies Additional desired experiences: CDN, WAF, Bot defense, DDoS, load balancers, multi-cloud networking, public cloud services, ZTNA, NGINX, distributed applications, kubernetes Responsibilities Develop and maintain high-quality, engaging, and interactive training content for F5 s web-based technical knowledge platform, focusing on services provided by F5 Distributed Cloud Create comprehensive training materials, including tutorials, guides, videos, and assessments, to help users effectively understand and utilize F5 s application optimization, security, and management solutions Collaborate with subject matter experts, product managers, and engineering teams to ensure accuracy and relevance of the training content Design and implement a structured learning path for different user levels, from beginners to advanced users, to facilitate a smooth onboarding and continuous learning experience Conduct regular reviews and updates of existing training content to reflect the latest product features, industry trends, and user feedback Utilize modern e-learning tools and technologies to enhance the user experience and engagement with the training content Track and analyze user engagement and learning outcomes to identify areas for improvement and optimize the training content accordingly Support the creation of certification programs and exams to validate users knowledge and skills in F5 s solutions Participate in the development of marketing materials and promotional content to increase awareness and adoption of the training platform Provide technical support and guidance to users, addressing their questions and concerns related to the training content and F5 s solutions

Design & Implementation Contribute to the design and implementation of core components of our proxy solution, emphasizing performance, concurrency, and efficient system-level programming Optimization Fine-tune low-level networking, memory management, and async processing to maximize throughput and minimize latency. Feature Development Integrate capabilities like live reconfiguration and real-time stream processing. Collaboration Work closely with teams specializing in networking, hardware acceleration, and systems engineering while actively contributing to open-source projects. Qualifications Extensive experience in Rust with a strong background in systems programming and asynchronous runtimes. Proven expertise in networking protocols, low-level performance optimization, and concurrency. Ability to work independently and effectively within cross-functional teams. Nice-to-Have Skills: Experience with thread-per-core design, live reconfiguration, and stream processing. Familiarity with Apache Arrow and DataFusion. Background in hardware acceleration techniques (e.g., SIMD, modern CPU architectures). Contributions to Rust-based open-source projects.

Drive product management activities for F5 Network Connect and F5 Distributed Apps Build compelling technical marketing content to drive product awareness including building reference architectures and customer case studies Deliver web content, whitepapers, and demonstrations to drive customer adoption, and ensure technical marketing alignment with key partners Ensure accountability for product success and present data-backed findings during business reviews and QBRs Customer Engagement & Feedback: Engage with customers to understand their business goals, constraints, and requirements Prioritize feature enhancements based on customer feedback and business value Utilize the Digital Adoption Platform to identify areas of improvement, increase revenue and reduce churn Market Analysis: Position F5 Network Connect and Distributed Apps with a competitive edge in the market Validate market demand based on customer usage Conduct in-depth research to stay abreast of developments in Multicloud Networking as well as Kubernetes (CaaS/PaaS) ecosystem Team Collaboration: Collaborate with stakeholders to make informed decisions on product backlog prioritization Foster strong relationships with engineering, sales, marketing, and customer support teams Work with technical teams to ensure seamless product rollouts Work with key decision makers in marketing and sales to ensure smoot product delivery to customers Technical Skills: Proficient with core networking technologies such as BGP, VPNs and tunneling, routing, NAT, etc. Proficient with core Kubernetes technologies and ecosystem such as CNIs, Ingress Controllers, etc. Proficient with core Public Cloud networking services especially with AWS, Azure and GCP Proficient with PaaS services such as OpenShift, EKS (AWS), GKE (GCP), AKS (Azure) Well versed with L4/L7 load balancing & proxy technologies and protocols Stakeholder Management: Demonstrate strong leadership, negotiation, and persuasion capabilities Effectively manage and navigate expectations from diverse stakeholder groups Uphold a data-driven approach amidst a fast-paced, changing environment Analytical Skills: Ability to generate data-driven reports and transform complex data into actionable insights Proven skills in data analytics and making data-backed decisions Strong awareness of technology trends and potential influence on F5's business Qualifications BA/BS degree in a relevant field 4+ years in technical product management or a related domain 2+ years of product management in Multicloud Networking, PaaS or an adjacent area (exSSE/SD-WAN) Experience developing relationships with suppliers and co-marketing partners highly desirable.

Experience in testing web applications built with Next.js and React frameworks Proficiency in evaluating the accuracy and clarity of technical documentation Skilled in testing and validating the functionality of embedded agents on websites Bachelors degree in Computer Science, Engineering, or a related technical field Excellent analytical and problem-solving abilities to identify and resolve issues efficiently Effective communication skills to collaborate with cross-functional teams and report findings Ability to work in a fast-paced environment and manage multiple testing tasks simultaneously Knowledge of security testing principles and practices to ensure application safety Commitment to continuous learning and staying updated with the latest testing tools and methodologies Responsibilities Design and execute test plans and test cases to ensure the quality and reliability of F5 Distributed Cloud Technical Knowledge Hub and related technologies Collaborate with development, product management, and operations teams to understand requirements and ensure that testing strategies align with project goals Identify and document software defects and issues, working closely with developers to resolve them efficiently and effectively Develop and maintain automated testing scripts to improve test coverage and efficiency Conduct performance and load testing to ensure that F5s solutions can handle high traffic and maintain optimal performance Participate in code reviews and provide feedback to improve code quality and maintainability Stay current with industry trends and best practices in software testing and security, and apply this knowledge to enhance F5s testing processes Contribute to the continuous improvement of F5s testing infrastructure, including the setup and maintenance of test environments Work with cross-functional teams to investigate and resolve customer-reported issues, ensuring a high level of customer satisfaction

Evaluate and solve software failures Improve the existing functionality Work cross functionally integrating, testing and debugging issues with existing system wide software Collaborate with team members and technical leads Build tools and infrastructure to improve F5's components and features Perform other related duties as assigned Knowledge, Skills and Abilities Strong understanding of data structures and algorithms Excellent analytic / trouble-shooting and debugging skills Experience with Docker/OpenShift/Kubernetes Demonstrated excellence in written and verbal communications Hands-on programming experience in any one language python, golang + shell scripting. Hands-on terraform expertise. Strong networking fundamentals and experience dealing with different layers of the networking stack. Experience with network and web technologies such as TCP, UDP, IP, HTTP, L4-L7, DNS and such SRE/Devops on Linux & KubernetesDemonstrate excellent, hands-on knowledge of deploying workloads and managing lifecyle on kubernetes, with practical experience on debugging issues. On-call Experience in managing everyday OPs for production environments. Experience in production alerts management and using dashboards to debug issues. CI/CDExperience working with/designing functional CI/CD systems. Cloud InfrastructurePrior experience in deploying workloads and managing lifecycle on any cloud provider (AWS/GCP/Azure) Nice-to-have: Experience programming in Linux networking and OS internals Agile based software development methodologies such as Kanban, Scrum GipOpsExperience with helm charts/customizations and gitops tools like ArgoCD/FluxCD. Experience in upgrading workloads for SaaS Services without downtime. Experience with Disaster Recovery and Migration is a plus Qualifications Typically requires a minimum of 5 years of related experience with a Bachelor's degree; or 3 years and a Master's degree; or a PhD with 1 year of experience; or equivalent work experience.

Employee management including but not limited to sourcing, interviewing and hiring candidates for openpositions, onboarding,establishing goals, assigning or delegating work, providing on-the-job training, giving guidance to staff, conducting performance evaluations, approving paid time-off (PTO), developing performance improvement plans, and taking disciplinary action. Recommends changes to policies and establishes procedures that affect immediate organization(s). Act as an advisor to subordinate(s) to meet schedules and/or resolve technical problems. Ensures milestones are being met; monitor, track and make visible Develops and administers schedules, performance requirements; provides input into budgeting. May meet with customers to communicate and review product features May communicates product roadmaps and project status to staff, senior management, and other product teams. Evaluates and reviews new technologies on their applicability to product architecture and design. Prioritizes product features resulting in the correct delivery of needed functionality. Coordinates with development service groups resulting in greater communication and higher probability of on time delivery of products. Responsible for upholding F5 s Business Code of Ethics and for promptly reporting violations of the Code or other company policies. Performs other related duties as assigned. Knowledge, Skills and Abilities Knowledge and expertise in software engineering methodologies. Demonstrated ability to lead technical teams Good working experience in Cloud based product development. Knowledge of OSI Layer-1 to 7 including LAN switches, routers, general TCP/IP and associated protocols (IP, TCP, HTTP, SSL) Good knowledge of microservices architecture and API design and development best practices Working knowledge of development and deployment across multiple cloud providers such as Amazon Web Services, Microsoft Azure, Google Cloud Platform, VMWare and OpenStack Knowledge or experience with Docker containers and orchestration platforms such as Kubernetes Able to collaborate and thrive in a dynamic environment Passion for learning new technologies, and a track record of doing so Track record of mentoring engineering staff Proven ability to deliver products with highest quality, on time and within budget. Demonstrated ability in mentoring and developing direct reports. Experience with QA metrics and reporting Extensive experience with bug tracking and triage systems Excellent interpersonal and communication skills. Demonstrated excellence in all written communications. Duties are performed in a normal office environment while sitting at a desk or computer table. Duties require the ability to utilize a computer, communicate over the telephone, and read printed material. Duties may require being on call periodically or working outside normal working hours (evenings and weekends). Duties may require the ability to travel via automobile or airplane, approximately 10% of the time spent traveling. Job may be performed on-site at a customer facility or data center, or in an office environment sitting at a desk or computer table. Qualifications B.S. Degree in Computer Science, Electrical Engineering, or other technical degree with overall 12+ years of experience. 9+ years software development experience 3+ years leading or managing a development team

Fix reported issues and advocate for the customer. Collaborate with sales and engineering teams to provide support to resellers, service provider and enterprise customers, as well as end users via telephone, e-mail, Slack and the web portal. Issue reproduction and concise documentation of solutions provided through technical notes, case studies and knowledge base articles. Critical issue management and customer assurance when handling reported issues. Coordinate fixes by Engineering or Developers when required and relay appropriate information to our partners and customers. Provide recommendations on how to improve supportability, reliability, availability, and serviceability based on lessons learned through issue resolution. Training and enabling our service partners to ensure that they can sufficiently support customer issues. How do you qualify 2 or more years of experience working in an operations environment. Background in customer service/support and IT, networking, or IT security incident management. Experience driving efficiencies, handling growth, and delivering results. Good understanding of IT, Network, or IT SOC best practices and a real passion for continuous improvement. Strong organizational skills and work well with contacts in various business subject areas. Conversationally and technically fluent in English verbally and written. Advantageous to have: Strong understanding of Networking and Layer 7 Protocols. Familiarity with Container technologies (Docker and Kubernetes). Knowledge of Data Representation types (XML, JSON, YAML). Public cloud experience with Amazon Web Services (AWS), Google Cloud Platform (GCP) and/or Microsoft Azure is preferred. Security product/solutions experience (Firewalls, WAFs, DDoS Mitigation) is preferred. Strong troubleshooting skills, independent and collaborative. Approachable disposition and steadfast in delivering. Ability to prioritize and multitask when leading sophisticated technical issues. Proven understanding of routing and switching technologies. Ability to read different scripting and automation languages (Python, Shell and Ansible). Bachelor's degree in technologically relatable field or equivalent practical experience.

Articulate the F5 product strategy, messaging and positioning F5's value proposition and solutions for customer business objectives Provide technical expertise through sales presentations, solution designs, solution demonstrations, proof of concepts by various mediums in-person/virtual presentations, white boards etc Determine viability of opportunity and map out organizational structure. Make sure that our strategic partners are up to date with the latest technologies in the portfolio. Innovate in the Go-To-Market strategies in approaches to address the different markets across the theater. Innovate and build solutions embedding F5 technologies into partner's value proposition. Drive the sales process in partnership with the multiple CAM/PAM (Channel / Partner account manager) Consistently provide extraordinary customer service through the customer life cycle Work collaboratively with internal technical and sales resources, share best practices, updates, offer and seek expertise as the need arises in various opportunities. Use all the required resources internally to support your initiatives How you'll do it: Passionate with developing demos and labs with Partners Passionate about knowledge transferring, challenging new designs, new approaches Knowledge with one or more public/private cloud vendors and automation toolsets Knowledge with container orchestration solutions (egOpenShift, Kubernetes) Experience in driving knowledge transfer session with Partners and distributors Proficient with Automation or Programming languages What you'll bring: 8 + years of related industry experience BS/BA or equivalent work experience Familiarity/experience with F5 or similar industry solution deployment a plus Relevant certifications a plus