Technical Support Specialist - Microsoft Cloud Solutions

Technical Support Microsoft Cloud Solution Provider

Company Description:

Auscomp Computers Pty Ltd

components, computer systems, notebooks, networking, servers, and security

Microsoft Cloud Solution Provider (CSP)

Role Description:

full-time, on-site position based in Bangalore

Microsoft Cloud technologies

Key Responsibilities:

• Provide Tier 1 & Tier 2

  technical support

  for Microsoft Cloud services (Microsoft 365, Azure, Exchange Online, Intune, etc.).
• Assist with

  M365 tenancy administration

  , user provisioning, licensing assignments, and troubleshooting.
• Manage

  Microsoft licensing

  across cloud subscriptions, including activation, renewals, and updates via Microsoft Partner Center.
• Troubleshoot

  Entra ID (AAD)

  issues, including user/group policies and authentication challenges.
• Configure and support

  Teams (including Calling), SharePoint, and Defender for Endpoint

  .
• Respond to queries related to

  compliance solutions

  like

  AIP

  ,

  DLP

  , and Microsoft Purview.
• Assist in

  on-prem to cloud migration

  support, including mailbox migration and hybrid configurations.
• Provide operational support for

  Azure services

  , including Networking and Virtual Machines.
• Engage in multi-platform support including

  Google Workspace (G-Suite)

  ,

  AWS

  , and

  GCP

  if required.
• Support network-related issues involving Cisco, Aruba, Ubiquiti, and Fortinet devices.
• Coordinate with product vendors for issue escalation and resolution when required.
• Maintain documentation and case logs and follow SLAs for resolution timelines.
• Educate users on new features, best practices, and policy compliance where needed.

Required Skills & Qualifications:

• Experience in

  technical support roles

  handling Microsoft 365 and Azure-related queries.
• Hands-on knowledge of:
• Windows & Apple Desktop Support
• Microsoft Entra ID (AAD), Intune/Endpoint Manager
• Microsoft Teams, SharePoint, Exchange Online, Defender for Endpoint
• Compliance: AIP, DLP, Data Protection Policies
• PowerApps, Power BI (basic troubleshooting and user support)
• Experience with Microsoft licensing and the

  Microsoft Partner Center

  portal.
• Familiarity with

  automation

  ,

  copilot

  , or

  AI (LLM/ML)

  tools is a plus.
• Working knowledge of

  networking technologies

  and cloud infrastructure (Azure/AWS/GCP).
• Strong communication and interpersonal skills to handle client interactions professionally.
• Willingness to work in a

  customer-facing support capacity

  across different time zones.

Preferred Certifications:

• Microsoft 365 Certified: Fundamentals / Administrator / Security
• Microsoft Azure Fundamentals / Associate
• Microsoft Certified: Power Platform Fundamentals
• Certifications in cloud platforms (AWS, GCP) or networking (Cisco, Fortinet) are a bonus

Location:

Bangalore, India