Technical Support Representative II

You will be responsible for handling all Access Management & troubleshooting tasks, ensuring accurate fulfillment of client access requirements. Additionally, you will provide assistance in resolving technology/troubleshooting support issues effectively. This role requires providing exceptional customer service in a 24X7X365 production environment, including rotating on-call and holiday support. Utilizing your soft skills and troubleshooting abilities, you will address client issues and inquiries by asking probing questions to gather relevant information and using active listening skills to understand client queries. Documenting, tracking, and monitoring client incidents in the ticketing system will be crucial to ensure timely resolutions. You will prioritize and escalate support incidents and requests based on business impact and established guidelines. Maintaining passwords, data integrity, and file system security for the desktop environment will also be part of your responsibilities. Furthermore, you may participate in the development of information technology and infrastructure projects and possess expertise in commonly used business applications. Handling phone and email assistance may also be required in this role. Your qualifications should include any graduation or post-graduation in the IT domain, sound technical knowledge in Identity and Access Management, good communication skills for call interactions, and an experience range of 0 to 4 years. Joining FIS will offer you a multifaceted job with significant responsibility and a wide range of opportunities for professional education and personal development. You can expect a competitive salary and benefits, along with various career development tools, resources, and growth opportunities. FIS, as the world's largest global provider dedicated to financial technology solutions, values its employees and clients, serving over 20,000 clients in more than 130 countries. With a commitment to privacy and security, FIS ensures the protection of all personal information processed to deliver services. As an integral part of the team, you will contribute to powering billions of transactions annually, moving over $9 trillion globally. FIS, a Fortune 500 company and a member of the Standard & Poor's 500 Index, is headquartered in Jacksonville, Florida, and operates with a direct sourcing model for recruitment, emphasizing a preference for direct applications rather than through recruitment agencies. Your role at FIS will be pivotal in ensuring the privacy and security standards upheld by the organization.,