Technical Support Professional

Shashwath Solution

1 - 5 years

1 - 5 Lacs

Bengaluru / Bangalore Karnataka India

Posted:1 month ago| Platform: Foundit logo

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Skills Required

Troubleshooting Linux/Windows/Mac OS zendesk

Work Mode

Remote

Job Type

Full Time

Job Description

Role Responsibilities: Diagnose and resolve software, hardware, and network issues using remote tools Provide step-by-step technical support to clients via phone, email, or chat Log issues accurately, escalate unresolved problems, and track resolution progress Maintain client satisfaction with timely support and follow-ups Key Deliverables: Ensure client IT systems are operational and issues are resolved within SLAs Maintain detailed documentation and technical manuals for recurring issues Deliver quality support across desktop, OS, and network platforms Collaborate with internal teams to address escalated and complex problems

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Shashwath Solution

Information Technology

Bangalore

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Technical Support Professional