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Technical Support Manager (Rubrik)

15 - 17 years

0 Lacs

gurgaon haryana india

Posted:3 weeks ago| Platform: Foundit logo

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Skills Required

cyber-resiliency solutions rubrik backup recovery rubrik platform administration saas workloads rubrik integrations rubrik technologies

Work Mode

On-site

Job Type

Full Time

Job Description

About the Role

Technical Support Manager with a strong background in Rubrik technologies to lead a high-performing team delivering FANATICAL support. This role requires a proven leader who can mentor, motivate, and strategically guide a Rubrik-focused support team, while driving process improvements and customer success globally. The manager will act as a bridge between technical delivery and business outcomes, ensuring customer escalations are handled with expertise and professionalism.

Key Responsibilities

  • Build, lead, and mentor a motivated team specialising in Rubrik backup, recovery, and cyber-resiliency solutions.
  • Manage customer escalations specific to Rubrik/Backup Technology environments and ensure timely resolution of critical incidents.
  • Partner with global stakeholders (CSMs, LE, Account Management) to align Rubrik service delivery with business outcomes.
  • Drive process optimisation and workflow improvements in backup support operations.
  • Encourage leadership development within the Rubrik/Backup support team.
  • Focus on customer experience (CSAT, NPS) as key success measures for Rubrik engagements.
  • Represent the Rubrik function with other global technical teams including FLR, Infrastructure Services, OS-Windows, Maintenance, and Productivity.
  • Lead strategic programs focused on Rubrik scalability, optimisation, and efficiency.
  • Provide strategic direction (12-18 months outlook) on Rubrik/Backup support operations and customer engagement.
  • Manage and optimise an enterprise Rubrik support budget.

    • Knowledge, Skills & Abilities

  • Strong working knowledge of Rubrik platform administration, backup/recovery workflows, and cyber-resiliency practices.
  • Familiarity with Rubrik integrations (VMware, Cloud, SaaS workloads).
  • Excellent problem-solving and incident management skills in Rubrik environments.
  • Strong stakeholder management with the ability to influence and collaborate across functions.
  • Excellent organisational, leadership, and decision-making abilities.
  • Ability to balance strategic Rubrik/Backup initiatives with day-to-day operational management.
  • Strong communication skills with the ability to explain Rubrik technical concepts to both technical and non-technical audiences.

    • Experience and Education

  • 15 years of professional experience, out of which 5-7 years of people management experience in a technology-based, service-oriented industry.
  • 3+ years of hands-on experience managing Rubrik/Backup support operations, escalations, or large-scale Rubrik deployments.
  • Demonstrated ability to consistently deliver FANATICAL support in Rubrik customer engagements.

    • Education:
  • Bachelor's degree in Business or Technology-related field OR
  • Graduation (10+2+3) with equivalent professional experience.
  • Preferred Certifications:
  • Rubrik Cyber Resiliency Specialist (RCRS).
  • Rubrik Certified System Administrator (RCSA).
  • ITIL Certification.

    • Supervision
  • Manage small to medium-sized Rubrik-focused support teams.
  • Provide coaching, mentoring, and serve as back-up to the Supervisor role when required.

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