Technical Support International Voice

As a part of Telus Digital, your role will involve working closely with customers to understand their service-related needs and provide appropriate solutions with a focus on delivering exceptional customer service. Your responsibilities will include: - Diagnosing and resolving basic network and modem functionality issues, including troubleshooting landline connections. - Guiding customers through common phone hardware and software configurations to optimize service functionality. - Offering solutions and resources to address customer repair issues effectively. - Communicating with customers via phone to provide updates on service restoration and escalate technical issues to upper-level support when necessary. Preferred Candidate Profile: - 0.6-5 years of experience in International Technical Support (Voice). - Excellent communication skills. - Experience in handling ISP, Internet & WiFi related, router & modem connectivity issues. - Comfortable working in a 24*7 environment with rotational shifts and week offs. - Graduation not mandatory. Perks and Benefits: - Medicare facilities. - Salary up to 4,99,200 LPA. - Both side cab facilities. Telus Digital is committed to fostering customer experience innovation through collaborative teamwork, agile thinking, and a customer-centric culture. As the global arm of TELUS Corporation, a leading telecommunications service provider in Canada, we offer contact center and business process outsourcing solutions to major corporations across various sectors. Our global call center capabilities ensure secure infrastructure, competitive pricing, skilled resources, and exceptional customer service, supported by the multi-billion dollar parent company, TELUS. Telus Digital is an equal opportunity employer that values diversity and inclusivity in the workplace. Our hiring and promotion decisions are based solely on qualifications, competence, and performance, without any discrimination based on diversity-related characteristics.,