Technical Support Intern

As a Technical Support Intern at our Noida location, your primary responsibility will be to monitor, log, and manage incoming support tickets from students regarding the eMedicoz App and Website. You will be expected to resolve queries promptly and professionally, ensuring high levels of customer satisfaction. In cases of more complex issues, you will collaborate with internal teams such as development, QA, and content to provide comprehensive solutions. Real-time support during peak usage hours will be essential to minimize disruptions for users. Following up with students post-resolution to gather feedback and documenting common issues and solutions for an internal knowledge base will also be part of your role. Additionally, you will assist in testing app/website functionalities, identifying bugs, and reporting inconsistencies. To excel in this role, you should possess a graduate degree (BA, B. Com preferred) and exhibit strong verbal and written communication skills. A basic understanding of mobile applications, websites, and troubleshooting methods is required. Familiarity with ticketing systems or helpdesk tools will be advantageous. We are seeking a quick learner with excellent problem-solving abilities who can work effectively both independently and as part of a team. A customer-centric approach and a proactive attitude are essential attributes. This position offers an internship opportunity for a contract period of 3 months. Benefits include cell phone reimbursement. The work schedule is during the day, from Monday to Friday, in-person at our Noida location.,