Technical Support Executive

As a Technical Support Intern for the eMedicoz application and website, you will be responsible for managing and resolving student queries in real-time. Your role will be crucial in enhancing the overall user experience by ensuring the timely resolution of technical issues, thereby contributing to improved app ratings and student satisfaction. Your key responsibilities will include monitoring, logging, and managing incoming support tickets, as well as resolving queries professionally while maintaining high levels of customer satisfaction. You will also coordinate with internal teams to address more complex issues, provide real-time support during peak usage hours, follow up with students to confirm issue resolution, and document common issues and solutions to build a knowledge base. To excel in this role, you should possess strong communication skills, a basic understanding of mobile applications and websites, and troubleshooting methods. Any graduate may apply, with preference given to those with a background in BA or B.Com. Additionally, familiarity with ticketing systems or helpdesk tools is advantageous, along with the ability to quickly learn, solve problems, and work effectively both independently and as part of a team. This is a full-time position with day shift hours, requiring a bachelor's degree as preferred education. While prior experience in technical support is beneficial, it is not mandatory. Proficiency in English is preferred, and the work location will be in person. If you are looking to kickstart your career in technical support and contribute to the seamless functioning of the eMedicoz platform, we welcome your application for this internship opportunity.,