Technical Support Executive CCNA Trained (Voice Process)

As a Technical Support Executive at the leading BPO company, your role will involve handling inbound technical support calls related to networking issues, troubleshooting customer queries, providing step-by-step resolutions, guiding users through solutions via voice support, logging and escalating unresolved issues as per protocol, and ensuring customer satisfaction through professional communication. **Key Responsibilities:** - Handle inbound technical support calls related to networking issues - Troubleshoot customer queries and provide step-by-step resolutions - Guide users through solutions via voice support - Log and escalate unresolved issues as per protocol - Ensure customer satisfaction through professional communication **Qualification Required:** - Education: Graduate in any stream - Certification: CCNA training or certification required - Experience: Freshers and experienced candidates can apply - Communication: Good English communication skills (Versant level 4 minimum) If you join us, you can expect a stable job with growth potential, the opportunity to work with global clients, and a great platform to begin or grow your career in tech support. The salary details are as follows: - Fresher: 19,000 In-hand | 23,000 CTC per month - Experienced: 20,000 In-hand | 25,000 CTC + 1,000 Monthly Bonus If you are CCNA Certified and meet the above criteria, we invite you to click on Apply and upload your updated resume. Our team will reach out to shortlisted candidates shortly. In addition, the company provides: - 5 or 6-day working week (as per process requirement) - Rotational shifts may apply - Training will be provided before joining the floor Location: Gurgaon, Haryana (Required) Work Location: In person Job Types: Full-time, Permanent,