Technical Support Engineer(MacOS/Windows/VPN/WiFi) for Events

As a VIP Support Engineer, your role involves providing dedicated support to VIP end users and devices, including Windows, Mac, and Tablets. Your key responsibilities will include: - Providing dedicated VIP and event support for end users and devices such as Windows, Mac, and Tablets. - Troubleshooting and resolving desktop, laptop, and software issues including Windows 10/11, Mac OS, MS Office, and internet clients. - Handling installation, configuration, patching, antivirus updates, and printer setup. - Ensuring quick issue resolution for VIP users and maintaining high uptime for all event location devices. - Coordinating with vendors and IT service providers for hardware replacement, firmware upgrades, and third-party application support. - Maintaining knowledge base, asset inventory, and documentation for VIP systems. - Conducting proactive system health checks and ensuring first-time fix for critical incidents. - Collaborating closely with event managers and internal IT teams for smooth operations. Qualifications required for this role include: - B.Tech/BE or equivalent degree (Degree in IT preferred). - 13 years of experience in desktop support or VIP/end-user support (hospitality experience preferred). - Strong troubleshooting, communication, and customer-handling skills. - Flexibility for rotational shifts and weekend support when required. If there are any additional details about the company in the job description, kindly provide that information.,