Job
Description
As a Technical Support Engineer at Siemens Energy, your day begins with reviewing and addressing complex Level 2 technical support cases escalated by the Operational Service Desk (OSD). It is crucial to ensure efficient resolutions that align with Siemens Energy's safety, compliance, and quality standards. Collaboration with Subject Matter Experts (SMEs) and the Remote Diagnostics team is a key aspect of your role, involving the analysis of equipment data and resolution of technical issues. Leveraging your expertise in rotating equipment, you actively participate in Failure Modes and Effects Analysis (FMEA) and Root Cause Analysis (RCA) with multi-functional teams to enhance processes and product design. Throughout the day, you analyze ticket trends to pinpoint recurring issues and recommend product enhancements. Additionally, you play a pivotal role in mentoring team members, engaging in continuous improvement initiatives, and ensuring the timely reporting of performance metrics. Whether collaborating with internal stakeholders or addressing customer inquiries, your contributions drive technical excellence and foster customer satisfaction in a fast-paced and dynamic environment. In your role, you will make a significant impact by providing detailed technical responses to both internal and external customer inquiries related to SE Compressor products. Managing Level 2 requests where OSD requires additional support in resolving cases, you meticulously review previous investigations and determine additional steps necessary for efficient resolutions. Internal coordination with domain experts (SMEs) is essential to ensure all responses meet Siemens Energy's stringent standards of safety, compliance, and quality. You will also be involved in process and design FMEA and RCA activities as part of multi-functional teams and support the reporting and monitoring of performance metrics. Your background should include a Bachelor's degree in mechanical or electrical engineering and 12 to 15 years of relevant experience in rotating equipment within the industrial and oil and gas sector. A strong grasp of engineering fundamentals, familiarity with industry standards such as API, ASME, ISO, and DIN, as well as proficiency in case management and document systems like Salesforce, Globus, and Teamcenter are essential. Advanced data analytical skills, the ability to conduct detailed engineering calculations, and a keen awareness of factors impacting safety, commercial viability, and manufacturing consequences are also required. Experience in various engineering functions and a willingness to work in shifts, including weekends, and support field investigations and site visits are highly beneficial. Siemens Energy's Transformation of Industry division plays a crucial role in decarbonizing the industrial sector, focusing on increasing electrification and efficiency while meeting the rising demand for green hydrogen and derivative fuels. The division's efforts align with Siemens Energy's mission of driving sustainable energy processes forward through innovative technologies and integrated execution capabilities. Siemens Energy is a global energy technology company with a diverse workforce of approximately 100,000 employees across more than 90 countries. The company is dedicated to developing future energy systems that meet the world's growing energy needs reliably and sustainably. By pushing the boundaries of innovation, Siemens Energy contributes to the energy transition and supports the generation of one sixth of the world's electricity. Diversity and inclusion are core values at Siemens Energy, where over 130 nationalities contribute to a culture of creativity and collaboration. The company embraces individual differences and believes in energizing society through a diverse workforce that transcends ethnic backgrounds, gender, age, religion, identity, or disability. Siemens Energy offers a range of rewards and benefits to its employees, including medical insurance coverage for all employees, considerable family floater cover, and the option to opt for a Meal Card as part of the CTC tax-saving measures. If you are passionate about making a difference in the energy sector and want to contribute to Siemens Energy's mission of decarbonization, innovation, and energy transformation, explore career opportunities at Siemens Energy and be part of a team committed to sustainable, reliable, and affordable energy solutions.,
