Job
Description
As a Technical Support Engineer with 25 years of experience in technical support, you will be responsible for providing technical and non-technical guidance to customers for integrating, deploying, and maintaining Sectona PAM products. Your role will involve taking end-to-end ownership of customer issues by troubleshooting, identifying root causes, and providing timely resolutions to ensure customer satisfaction. Additionally, you will act as the main point of contact for customer issues, collaborating with internal and external stakeholders, documenting bugs, and contributing to knowledge base articles and process improvements. Key Responsibilities: - Provide technical and non-technical guidance for integrating, deploying, and maintaining Sectona PAM products. - Take ownership of customer issues, including troubleshooting, root cause identification, and resolution. - Ensure timely and high-quality support to enhance customer satisfaction. - Coordinate with internal and external stakeholders to address customer issues. - Document bugs and work with Engineering to fix product-related issues. - Contribute to knowledge base articles, troubleshooting guides, and process improvements. - Share feedback with training and documentation teams to enhance user support. Qualifications Required: - 25 years of experience in technical support, preferably with PAM products (Sectona, CyberArk, Delinea, BeyondTrust, etc.). - Strong troubleshooting and problem-solving skills in hybrid IT environments. - Customer-focused mindset with excellent communication abilities. - Ability to handle issues independently and ensure quick resolutions. As a Technical Support Engineer with 25 years of experience in technical support, you will be responsible for providing technical and non-technical guidance to customers for integrating, deploying, and maintaining Sectona PAM products. Your role will involve taking end-to-end ownership of customer issues by troubleshooting, identifying root causes, and providing timely resolutions to ensure customer satisfaction. Additionally, you will act as the main point of contact for customer issues, collaborating with internal and external stakeholders, documenting bugs, and contributing to knowledge base articles and process improvements. Key Responsibilities: - Provide technical and non-technical guidance for integrating, deploying, and maintaining Sectona PAM products. - Take ownership of customer issues, including troubleshooting, root cause identification, and resolution. - Ensure timely and high-quality support to enhance customer satisfaction. - Coordinate with internal and external stakeholders to address customer issues. - Document bugs and work with Engineering to fix product-related issues. - Contribute to knowledge base articles, troubleshooting guides, and process improvements. - Share feedback with training and documentation teams to enhance user support. Qualifications Required: - 25 years of experience in technical support, preferably with PAM products (Sectona, CyberArk, Delinea, BeyondTrust, etc.). - Strong troubleshooting and problem-solving skills in hybrid IT environments. - Customer-focused mindset with excellent communication abilities. - Ability to handle issues independently and ensure quick resolutions.
