Technical Support Engineer (L3)

3 years

6 - 12 Lacs

Posted:1 day ago| Platform: GlassDoor logo

Apply

Work Mode

Remote

Job Type

Full Time

Job Description

Level 2/3 Technical Support Engineer - Remote (USA Clients)

100% Remote | Full-time | Must overlap with US business hours

We're seeking experienced L2/L3 Technical Support Engineers to provide remote support for US-based clients. You'll handle escalated technical issues, work directly with end users, and take support calls.

Key Requirements:

  • 3+ years enterprise IT support experience
  • Strong Windows Server administration
  • VMware ESXi experience
  • Solid networking and firewall management skills
  • Excellent English communication (written/verbal)
  • Comfortable taking calls and working with end users
  • Experience supporting US clients preferred

Technical Skills:

  • Windows Server environments
  • VMware virtualization
  • Network troubleshooting and configuration
  • Firewall management
  • Active Directory administration

Preferred (Advantage):

  • RMM software experience
  • Antivirus management portal knowledge
  • Backup management portal experience
  • Microsoft 365/Azure familiarity

What We Offer:

  • Competitive salary
  • 100% remote work
  • Direct client interaction
  • Growth opportunities

Must be available during US business hours overlap. Apply with resume and brief cover letter explaining your relevant experience.

Job Type: Full-time

Pay: ₹613,343.97 - ₹1,200,000.00 per year

Education:

  • Bachelor's (Preferred)

Experience:

  • total work: 5 years (Preferred)
  • Technical support: 4 years (Required)

Work Location: Remote

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview
cta

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

coding practice

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

RecommendedJobs for You