Technical Support Engineer L3 (SQL)

Job Description

Understanding of software architecture, Configuration of the product to match customer requirements Working with Master data, assisting with service requests and troubleshooting problems with data. Client Interaction- Handle client and communicate client's requirements to internal teams. Coordinate with respective stakeholders and providing technical assistance to clients within SLA. Helping customers generate reports and offering thorough expertise to customers on the product and it's usage. Requirements: Excellent communication skills (Written and Verbal), strong documentation skills Computer and mobile savvy with moderate knowledge of MS-Excel. Understand FMCG business model Database Knowledge Ability to write SQL queries Willingness and eagerness to work in a high-pressure fast-growing start up environment Experience on the support ticketing system will be an added advantage.