Technical Support Engineer ( IT infrastructure )

We are seeking an Tech Support Specialist responsible for Level 1 (L1) and Level 2 (L2) support, specializing in Microsoft Server Administration, Microsoft 365, and cloud platforms like Microsoft Azure and AWS. The ideal candidate should have 1-2 years of hands-on experience in technical support, troubleshooting complex issues, installing and managing servers and networks, and ensuring seamless IT operations. Microsoft certification will be an added advantage.

Key Responsibilities:

• Provide L1 and L2 technical support for Microsoft servers, Microsoft 365, and cloud environments.
• Diagnose and troubleshoot complex IT issues, escalating to higher-tier support when necessary.
• Manage and support Microsoft Azure and AWS environments, ensuring optimal performance.
• Install, configure, and maintain servers, network infrastructure, and cloud services.
• Assist in optimizing Microsoft 365 deployment, usage, and troubleshooting.
• Monitor system health and security, applying updates and patches as needed.
• Document technical issues, resolutions, and best practices for knowledge sharing.

Requirements:

• 3–5 years of experience in technical support, including L1/L2 responsibilities.
• Hands-on expertise in Microsoft Server Administration.
• Exposure to Microsoft 365, Microsoft Azure, and AWS cloud technologies.
• Strong understanding of server installation, network management, and troubleshooting techniques.
• Microsoft certification (preferred but not mandatory).
• Excellent analytical and problem-solving skills with a customer-centric approach.

To know more about us
https://eyantra.net.in/

Job Type: Full-time

Pay: ₹12,000.00 - ₹18,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Education:

• Master's (Required)

Location:

• Bhangagarh, Guwahati, Assam (Preferred)

Work Location: In person