1 - 4 years
1 - 4 Lacs
Posted:19 hours ago|
Platform:
Remote
Full Time
Provide L1/L2 technical support to end users for desktops, laptops, printers, and mobile devices Install, configure, and troubleshoot Windows 10/11, Microsoft Office, and other standard enterprise software Handle incidents and service requests via ITSM tools like ServiceNow, Remedy, or similar Perform remote and on-site support for employees in office or remote locations Support device provisioning, reimaging, and configuration using tools like SCCM or Intune Monitor and manage patch compliance, software updates, and antivirus alerts Maintain IT asset records and update inventory Adhere to ITIL-based processes for incident, problem, and change management Excellent Communication Skills Ready to work for 24/7 Shifts Location: ECity phase 1 Bangalore Hybrid(4 Days WFO/1 Day WFH)
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