Technical Support Engineer

Looking for Technical Support Engineer experience in upstream Oil and Gas subsurface software applications Corporate Data Source (CDS), OpenWorks (OW), Recall, EDM. This role involves troubleshooting complex issues, performing system maintenance, and ensuring the optimal performance and reliability of both Linux environments and Oracle databases.

As a Technical Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth functioning of the applications and providing support to end-users. Your typical day will involve troubleshooting and resolving technical issues, collaborating with cross-functional teams, and contributing to the improvement of application performance and stability.

Roles & Responsibilities:

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute to providing solutions to work-related problems.
• Collaborate with cross-functional teams to troubleshoot and resolve application issues.
• Provide technical support to end-users and ensure timely resolution of their queries.
• Monitor application performance and identify areas for improvement.
• Participate in the development and implementation of application enhancements and upgrades.
• Document and maintain technical documentation, including troubleshooting guides and knowledge base articles.

Professional & Technical Skills:

• Proficiency in Corporate Data Source (CDS), OpenWorks (OW) & Recall product knowledge.
• Experience with Oracle Database and Linux.
• Troubleshoot system crashes, performance bottlenecks, and database errors.
• Develop, optimize, and troubleshoot PL/SQL scripts, stored procedures, functions, and triggers.
• Monitor and tune Oracle database performance, including query optimization and resource management.
• Knowledge of system monitoring and performance optimization techniques.
• Ability to analyze and debug complex scripts and identify areas for improvement.
• Develop and maintain scripts for automating routine Linux and database tasks using tools like Bash, Python, or PL/SQL.
• Implement and monitor security policies for Linux systems and Oracle databases.
• Perform vulnerability assessments and apply security patches as needed.

Qualifications:

• Education:

  Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience.

• Experience:

  Minimum of 6-7 years of experience in Linux system administration and Oracle database support.

• Technical Skills:

• Proficiency with Linux distributions (e.g., Red Hat).
• Strong knowledge of shell scripting (Bash, Python).
• Experience with Oracle PL/SQL, including writing and optimizing stored procedures, functions, and triggers.
• Understanding of networking concepts and protocols.

• Problem-Solving Skills:

  Strong analytical and troubleshooting skills with the ability to resolve complex issues related to both Linux systems and Oracle databases.

• Communication:

  Excellent verbal and written communication skills, with the ability to interact effectively with technical and non-technical stakeholders.

• Customer Service:

  Proven ability to deliver high-quality support in a customer-centric environment.

Additional skills:

• Knowledge of cloud platforms (e.g., AWS, Azure) and containerization (e.g., Docker, Kubernetes)