Technical Support cum Student Support Executive

Role - Technical cum Student Support Executive

Working Day - Monday to Saturday

NOTE - Work from Office Job

Job description

A technical support executive helps customers with technical issues, such as software or hardware problems. They may also help with setting up new systems and applications. Responsibilities

• Provide technical support: Help customers with technical issues by phone, email, or chat
• Install and configure: Install and configure computer hardware, operating systems, and applications
• Troubleshoot: Diagnose and solve hardware or software faults
• Maintain systems: Monitor and maintain computer systems and networks
• Train users: Train users on new software through tutorials, user manuals, and digital instruction pages
• Test new technology: Test and evaluate new technology
• Escalate issues: Escalate issues to upper-level technical support when needed
• Create documentation: Create written documentation, such as operation instructions
• Resolving student issues /concerns on email IDs, Calls and WhatsApp related to batch shift, mode shift, batch transfer, course transfer, refund, online access, contact details update, session transfer cases, and center change
• Keeping online records and maintaining the data of students' requests and approvals.
• Sending login credentials or group link to all newly enrolled students on a daily basis

Job Types: Full-time, Permanent

Job Type: Full-time

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits:

• Provident Fund

Shift:

• Day shift

Application Question(s):

• What is your current CTC?
• What is your expected CTC?
• What is your notice period?

Education:

• Bachelor's (Preferred)

Experience:

• relevant: 1 year (Preferred)

Language:

• English (Preferred)

Work Location: In person