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Technical Support Agent – Entry Level (Remote)

Technical Support Agent – Entry Level (Remote)

Symbal

0 years

0 Lacs

India

Posted:2 days ago| Platform:

Apply

Skills Required

support troubleshooting chat software communication

Work Mode

Remote

Job Type

Full Time

Job Description

Technical Support Agents

Responsibilities

Respond to customer inquiries via chat, email, and phone.
Diagnose and troubleshoot software or hardware issues.
Guide customers through step-by-step solutions.
Escalate unresolved issues to higher-level support.
Document interactions and solutions in the ticketing system.

Qualifications

Bachelor’s degree in IT, computer science, or related field preferred.
Strong communication skills in English.
Basic knowledge of operating systems and common software.
Problem-solving skills and patience.
Willingness to work in shifts if required.

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Technical Support Agent – Entry Level (Remote)