Technical Specialist (VDI)- Project Team

Shift timings- 5:30 pm to 2:30 am (US shift)

Role & responsibilities

• Extensive hands-on experience (typically 4+ years) in enterprise VDI, Omnissa Horizon product suite, Omnissa workspaceone Access, Omnissa DEM, 3rd party IDM integration and supporting VMware/Microsoft technologies.
• Expertise in hybrid cloud architectures, including AWS, Azure, and on-premises solutions.
• Good knowledge on diagnostics & troubleshooting of Omnissa Horizon versions & understanding of ESXi, vSphere and cloud platforms.
• Experience with Log Analysis and basic scripting skill sets to automate daily operations.
• Excellent communication and stakeholder management skills; capable of translating technical requirements into actionable plans.
• Must have hands on deployment of Horizon infrastructure in large environment
• Experience in handling creating HLD, LLDs and solution documents.
• Good knowledge on the Horizon Suite and troubleshooting user level issues
• TCP/IP knowledge with good foundation on LAN Technologies such as network switching and routing and DNS, etc.
• Good Windows Server Administration and troubleshooting Skills
• Good hands-on skills in Hyper converged infrastructure

Preferred candidate profile

Primary Skill Set :

• Overall 8+ years of experience in IT Infrastructure
• 4+ years of proven experience with VMware Enterprise Products, EUC Horizon
• Certification preferred: VMware VCAP/VCIX (Desktop & Mobility), AWS/Azure Architect, Omnissa Horizon.

Secondary Skill Set :

• 100% Fluency on English
• Good verbal and Written Communication
• Good Team player work with senior team members, conduct technical session, mentoring L1 team members
• Ability to achieve the highest level of customer satisfaction
• An interface with Customers and Third party OEMs and HW vendors is expected raising call with Microsoft, VMware and other vendors
• Self-motivated and Results oriented
• Expected to work US and UK shifts based on the organizational needs and be available to be on- call on a rotational basis including night shifts

Experience :

• 4+years of experience in Omnissa Horizon
• Soft Skills :
• Good/Excellent Communication Skills (Speak, Read, Write)
• Report Writing
• Analytical & problem-solving skills
• Good presentation skills
• Willingness to Continually Learn
• Team Player & People Management
• Education :
• Any Engineering /Diploma/BSC/MCA / MCM (with IT specialization)