What Youll Do: Design and implement advanced network infrastructure solutions Maintain and enhance network stability and performance Troubleshoot complex enterprise network environments Collaborate with cross-functional teams to drive innovation Mentor and train team members while developing SOPs for smooth operations What You Bring: 36 years of experience in networking Strong knowledge of routing and switching protocols (BGP, OSPF, VLAN, STP, VXLAN, EVPN) Hands-on experience with Cisco, Juniper, HP, etc. Familiarity with cloud networking and data center environments Excellent communication and problem-solving skills
What Youll Do: Design, implement, and maintain the organizations network security posture Configure and manage UTM firewalls , WAF , VPNs , and security policies Monitor network traffic, analyze logs, and respond to security incidents Upgrade and manage firewall environments (FortiGate, Palo Alto, etc.) Work on routing protocols (BGP, OSPF) and ensure secure connectivity Participate in security audits and ensure compliance Provide remote support to engineers and end users Collaborate with cross-functional teams to enhance network resilience Skills & Expertise: In-depth understanding of TCP/IP , BGP , OSPF Proficiency in Cisco IOS and JUNOS environments Expertise with UTM Firewalls , WAF , and VPNs Strong troubleshooting, analytical, and documentation skills Ability to work independently with minimal supervision Excellent communication and organizational skills
Brief Background The Associate CloudOps plays a foundational role in supporting the operations of cloud infrastructure platforms. The Associate should possess a basic understanding of virtualization, cloud concepts, and IT operations. This role emphasizes proactive incident management, learning through hands-on tasks, and supporting day-to-day technical operations under guidance. The associate is also expected to follow defined procedures, escalate issues when required, and continuously improve their skill set. Name of the Role/ Domain CloudOps What the Role needs to Achieve Ensure smooth operation of the support function of the complete cloud infrastructure. Escalate issues not resolved within TAT to the next level. Manage the ticket board and the incidents according to the SLA/priority of the tickets. Act on monitoring alerts from the system for failures, and errors in performance. Actively participate in ongoing process improvement, problem resolution & workflow improvements. Execute assigned operational tasks accurately and within defined timelines. Adhere to established SOPs, escalating issues promptly when required. Maintain updated documentation of tasks performed for transparency and audits. Support smooth operations by proactively monitoring system health and reporting anomalies. Demonstrate learning agility to gain technical proficiency in cloud platforms and tools. ROLES AND RESPONSIBILITIES Execute day-to-day operations tasks assigned. Perform monitoring of tickets, and performance of servers, storage, and backups. Assist in patch management activities. To provide the required system reports on demand or as per the schedule. Analyze issues, evaluate options, and suggest recommended solutions. Should strongly follow SLA management. Coordination between other teams to ensure incident resolution. Handle issues with snapshot revert and associated issues Perform ad hoc requests related to resource allocation to organizations. Support the incident response team by collecting information and preparing initial reports for senior review. Help with the documentation of security processes, ensuring they meet ISO 27001, 27017, and 27018 compliance requirements. Participate in internal training to upskill on cloud platforms. RCA drafting. Ability to work in shifts and manage priorities. ESSENTIAL KNOWLEDGE AND SKILLS REQUIRED Good practical experience working with various cloud systems and virtualization platforms. Understanding High Availability and Redundancies for different components. Experience in Troubleshooting VMware, Xen, and Hyper-V-related issues. Basic understanding of Windows/Linux OS. Basic understanding of Cloud Monitoring tools. Good documentation and communication skills. EDUCATIONAL QUALIFICATIONS B.E/B. Tech or Equivalent Degree in Computer Science VMware Certified Technical Associate Microsoft Certified Associate Amazon Certified Associate EXPERIENCE 2+ Years relevant experience on a high-volume enterprise help desk or similar support role.
We are seeking a highly skilled and experienced SOC Lead with 4 to 8 years of hands-on experience in cybersecurity, specializing in threat detection, incident management, you will be responsible for overseeing the operation and performance of our Security Operations Center, ensuring efficient threat monitoring, detection, and response for multiple client organizations. You will manage and guide a team of L1, L2, and L3 analysts while maintaining high service standards, meeting SLAs, and ensuring client satisfaction. Key Responsibilities: Manage the day-to-day operations of the Security Operations Center (SOC), overseeing the efforts of L1, L2, and L3 analysts to ensure effective incident detection, investigation, and response. Ensure continuous improvement of SOC processes, with a focus on enhancing threat detection, incident response times, and automation capabilities. Serve as the primary point of contact for client security incidents, providing guidance and managing reporting, incident resolution, and improvement strategies. Monitor and ensure service-level agreements (SLAs) are met consistently, ensuring that clients receive exceptional, timely security services. Prepare and present regular client reports on incident analysis, threat trends, and operational performance. Carryout the incident response activities, including the development and execution of response plans, to mitigate threats and limit impact on clients. Fostering a culture of continuous learning, collaboration, and excellence within the SOC. Drive the development of security policies, procedures, and incident response frameworks to ensure best practices and compliance with industry standards. Collaborate with other cybersecurity teams and leadership to align security operations with broader business goals and initiatives. Skills & Qualifications: 4 to 8 years of professional experience in cybersecurity, managing a Security Operations Center or a similar security function. Understanding of SOC operations, threat intelligence, incident management, SIEM tools, and security frameworks. Interested in managing and mentoring cybersecurity teams, with a focus on developing junior and mid-level analysts and enhancing team performance. Strong communication skills with the ability to effectively interact with clients, explain complex security incidents, and deliver high-level reports and recommendations. Hands-on experience with security tools (e.g., SIEM, IDS/IPS, endpoint protection) and an in-depth understanding of cybersecurity vulnerabilities and mitigation techniques. Familiarity with compliance regulations such as GDPR, HIPAA, and NIST frameworks. Relevant certifications, such as CISSP, CISM, or similar, are highly preferred. Strong problem-solving abilities, with a proactive approach to threat detection and incident response. Preferred Certification* 1. CEH (Certified Ethical Hacker) 2. CSA – (EC Council Certified SOC Analyst 3. CISCO Certified CyberOps Associate 4. CompTIA Security+
We are seeking a seasoned cybersecurity professional to be a part of our security operations and product management function. This role involves managing a team of security engineers and analysts who handle a wide range of security technologies including AV, EDR, XDR, PIM, PAM, DLP, DAM, WAF, and more. You will be responsible for end-to-end security delivery including incident handling, product lifecycle management, automation initiatives, customer engagement, compliance adherence, and continuous innovation. 4+ Years (minimum) in Cybersecurity Operations, Security Product Management. ROLES AND RESPONSIBILITIES Delivery, implementation and operations of multiple security products like AV, EDR, XDR, DLP, DAM, PAM, PIM, WAF, etc. Define and monitor the KPIs & KRAs for the team. Prepare the shift-rosters and update the portals on weekly basis. Onboarding and managing ongoing operations of new clients for different security products. Maintaining the delivery timelines as per the respective contracts. Handling escalations and ensuring the incidents, observations, complaints are resolved in the given SLA timelines. Regularly monitor and report the overall operations of the team. Hiring & training of new resources in the team. Evaluating new products and onboarding them. Supporting Sales & Presales team in identifying the right products meeting the compliance requirements. Maintaining the inventory of all the license used in the MSS team. Coordinating with Purchase team to renew the license of different products. Key Responsibilities 1. Security Operations & Delivery Day-to-day management of security tools: AV, EDR, XDR, DLP, DAM, PAM, PIM, WAF, etc. Oversee incident detection, analysis, response, and closure within agreed SLAs. Conduct regular health checks, patching, upgrades, and fine-tuning of security tools. Ensure 24x7 service delivery through well-defined processes, runbooks, and escalations. Track KPIs such as MTTD (Mean Time to Detect), MTTR (Mean Time to Respond), SLA adherence, false-positive rates, etc. 2. Client Engagement & Governance Act as point-of-contact for critical customer escalations and issue resolution. Participate in customer review meetings, QBRs (Quarterly Business Reviews), and audits. Prepare MIS reports, compliance dashboards, and security posture updates. Present security metrics and improvements to stakeholders and leadership. 3. Product & Process Innovation Evaluate new security solutions, technologies, and automation opportunities. Work with OEMs/vendors to assess product roadmaps, support models, and training requirements. Standardize security operations processes, playbooks, and SOPs across all clients. Collaborate with internal teams to integrate tools with SIEM/SOAR for unified monitoring. 5. Compliance & Risk Management Ensure security operations align with industry standards (ISO 27001, SOC2, GDPR, DPDP Act). Define and enforce secure data handling, retention, and deletion processes. Participate in audits, risk assessments, and regulatory reporting as required. Required Skills & Qualifications: Must-Have Bachelors degree in Computer Science / IT / Cybersecurity (Master’s preferred). 4+ years of hands-on experience in Security Operations / SOC / Security Product Management. Strong expertise in: Endpoint & Network Security (AV, EDR/XDR, NDR, IPS/IDS) Identity & Privileged Access Management (PAM/PIM) Data Security (DLP, DAM, WAF) Cloud Security tools and controls Experience with SIEM/SOAR platforms for correlation and response automation. Excellent incident management, problem-solving, and root cause analysis skills. Strong communication and client-facing presentation skills. Good-to-Have Relevant certifications: CISSP, CISM, CISA, CEH, CCSP, or OEM-specific certifications (e.g., Trendmicro, Symantec, Trellix, Arcon, GTB, CrowdStrike, CyberArk, etc.). Experience with scripting/automation (Python, PowerShell) for security orchestration. Exposure to threat intelligence, vulnerability management, and compliance frameworks. Qualification & Certification Bachelor’s degree in Computer Science / IT / Cybersecurity (Master’s preferred). Seniority Level Associate Industry IT Services and IT Consulting Information Services IT System Data Services Employment Type Full-time Job Functions Information Technology Analyst Project Management Skills PAM for Securities Audio Visual (AV) Systems Security Operations Managed Security Services Cybersecurity EDR Regulatory Reporting Cyber-security Network Security Pro