Technical Solutions Engineer, Cloud AI (English)

Work with customers on their production deployments to resolve issues and achieve product readiness, availability, and scale Develop an understanding of Google Cloud's product technology and underlying architectures by troubleshooting, reproducing, and determining the root cause for customer-reported issues, building tools, and diagnosis Act as consultant and subject matter expert for internal stakeholders in engineering, sales, and customer organizations to resolve technical deployment obstacles and improve Google Cloud Work as part of a team of engineers/consultants that globally ensure 24-hour customer support Understand customer issues, advocate for their needs with internal teams, including product and engineering teams, to find ways to improve the product, and drive production Google is proud to be an equal opportunity workplace and is an affirmative action employer We also consider qualified applicants regardless of criminal histories, consistent with legal requirements See also Google's EEO Policy and EEO is the Law If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form