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Dalmia Cement logo

Technical Services Manager

6.0 - 10.0 years

8 - 12 Lacs

Nagpur

Posted:5 days ago| Platform: Naukri logo

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Skills Required

Technical services

Work Mode

Work from Office

Job Type

Full Time

Job Description

Dalmia Cement Bharat Ltd is looking for Technical Services Manager to join our dynamic team and embark on a rewarding career journey. Team Leadership : Lead and mentor a team of technical support professionals. Provide guidance, training, and performance feedback to ensure the team's success. Service Delivery : Oversee the delivery of technical services, ensuring they meet or exceed customer expectations. Collaborate with other departments to streamline service processes and improve efficiency. Client Relationship Management : Act as a point of contact for escalated client issues, working to resolve them in a timely and satisfactory manner. Build and maintain strong relationships with key clients to understand their technical needs. Process Improvement : Identify areas for improvement in technical support processes and implement solutions to enhance efficiency. Collaborate with cross- functional teams to implement best practices in service delivery. Resource Management : Allocate resources effectively to meet client demands and service level agreements. Forecast and plan for future resource requirements based on business growth. Technical Expertise : Stay informed about industry trends and advancements to provide informed guidance to the team. Act as a technical resource for complex issues and serve as a point of escalation. Requirements : Bachelor's degree in a technical field or equivalent experience. Proven experience in a technical support or services management role. Strong leadership and team management skills. Excellent communication and interpersonal skills. Analytical mindset with the ability to solve complex technical problems. Customer- focused approach with a commitment to ensuring client satisfaction.

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Dalmia Cement
Dalmia Cement
www.dalmiabharat.com

Wholesale Building Materials

New Delhi Delhi

10001 Employees

84 Jobs

    Key People

  • Puneet Dalmia

    Managing Director

  • Mahendra Singhi

    CEO

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