Technical Program Mgr

Job Requirements

Candidate should have experience in managing Technical Support teams and/or been a Program Manager driving continuous improvement initiatives.

Display strong leadership and vision in shaping and driving strategic decisions.

Drive KPI results for the program and set priorities with minimal oversight.

Exceptional communication skills to engage with diverse technical teams and craft customer-facing messages for communication to global audiences.

Demonstrated ability to collaborate effectively within a team environment to meet challenging goals and comply with established feature and metric requirements.

Must collaborate effectively with employees at all levels, from staff to directors, across various functions, and with external stakeholders.

Familiarity with NetApp or comparable storage technology is beneficial.

Proficient in data analysis and skilled at identifying improvement opportunities and drive corrective actions.

Education

A minimum of 8 years of relevant experience leading Technical Support teams alongside a Bachelor's degree; alternatively, 5 years of experience may suffice alongside a Master's degree.

Proven competency in successfully managing multiple projects of moderate complexity is essential.

Possession of a PMP certification or an equivalent credential is highly advantageous.