Technical Lead - ITSM

About the Role

Technical Lead C++

You will lead a cross-functional engineering team delivering high-performance components across service automation, device telemetry, fault management, workflow engines, and event orchestration.

Key Responsibilities

Technical Leadership

• Lead end-to-end architecture & development of core ITSM backend components in

  modern C++ (C++11/14/17)

  .
• Drive design decisions ensuring scalability, modularity, and high performance for enterprise environments.
  
• Review code, enforce engineering standards, and guide best practices for C++ development.
  
• Mentor team members and perform technical grooming for complex tasks.
  

ITSM Platform Engineering

• Architect and develop modules for:
  
• Incident & Problem Management
  
• Change & Configuration Management
  
• CMDB Integrations
  
• Automated Remediation & Playbooks
  
• Service Telemetry and KPI Dashboards
  
• Workflow and Rule Engine Execution
  

Systems & Infrastructure Development

• Build system-level agents and services supporting:
  
• Syslog, SNMP, Netlink, gRPC, IPC
  
• Kernel/OS metrics collection (Linux APIs)
  
• Process, network, filesystem monitoring
  
• Hardware & platform telemetry
  
• Lead development of scalable data pipelines including Kafka/MongoDB integrations.
  

Architecture & Design

• Define microservice/component architecture aligned with ITSM workflows.
  
• Write high-quality design documents, sequence diagrams, and module specifications.
  
• Perform POCs for new frameworks, libraries, and system integration models.
  

AI/Automation Integration

• Work with data and AI teams to build:
  
• Predictive fault analytics
  
• AI-driven remediation
  
• Rule-based & ML-based anomaly engines
  

Collaboration & Delivery

• Work with Product Owners to translate business requirements into technical tasks.
  
• Own end-to-end delivery, from design to production rollout.
  
• Engage with customers to validate solutions and provide L3 technical support when needed.
  

Required Skills & Experience

Core Technical Skills

• 6+ years hands-on C++ experience (C++11 or later).
  
• Strong in STL, multithreading, memory management, IPC, network programming.
  
• Experience with Linux system programming (procfs, netlink, sockets, epoll).
  
• Experience building large-scale backend services or daemons.
  
• Knowledge of data formats: JSON, protobuf, YAML.
  

ITSM / Infrastructure Knowledge

• Familiarity with at least two major ITSM domains:
  
• Service Desk
  
• CMDB
  
• Monitoring & Observability
  
• Fault & Event Management
  
• Change / Release / Asset Management
  
• Understanding of infrastructure components: network devices, Linux servers, containers, firewall systems.
  

Platform & Tooling

• Experience with

  Kafka, MongoDB, Redis

  (preferred).
• Experience with

  CMake

  , CI/CD pipelines.
• Experience with microservice architecture.
  

Soft Skills

• Strong leadership and communication skills.
  
• Ability to drive technical discussions and guide team decisions.
  
• Problem-solving mindset and ownership approach.
  

Good to Have

• Exposure to C++20 features.
  
• Experience with OpenWrt/QSDK/Linux embedded environments.
  
• Experience with SNMP, syslog, OpenTelemetry, Prometheus exporters.
  
• Knowledge of scripting: Python, Bash.
  
• Familiarity with AI/ML workflows for system automation.
  
• Experience building automation tools, workflow engines, or orchestration systems.
  

Education

• BE/BTech/ME/MTech in Computer Science, Electronics, or related field.
  

Why Join MatreComm?

• Opportunity to lead next-generation ITSM and Infrastructure Automation product lines.
  
• Work with cutting-edge technologies across AI, network automation, observability, and distributed systems.
  
• Fast-paced innovation-driven culture with strong engineering ownership.
  
• Ability to influence product roadmap and architectural direction.