Technical Lead - ITSM

4 - 8 years

8 - 12 Lacs

Posted:2 weeks ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

About the Role

Technical Lead C++

You will lead a cross-functional engineering team delivering high-performance components across service automation, device telemetry, fault management, workflow engines, and event orchestration.

Key Responsibilities

Technical Leadership

  • Lead end-to-end architecture & development of core ITSM backend components in

    modern C++ (C++11/14/17)

    .
  • Drive design decisions ensuring scalability, modularity, and high performance for enterprise environments.
  • Review code, enforce engineering standards, and guide best practices for C++ development.
  • Mentor team members and perform technical grooming for complex tasks.

ITSM Platform Engineering

  • Architect and develop modules for:
    • Incident & Problem Management
    • Change & Configuration Management
    • CMDB Integrations
    • Automated Remediation & Playbooks
    • Service Telemetry and KPI Dashboards
    • Workflow and Rule Engine Execution

Systems & Infrastructure Development

  • Build system-level agents and services supporting:
    • Syslog, SNMP, Netlink, gRPC, IPC
    • Kernel/OS metrics collection (Linux APIs)
    • Process, network, filesystem monitoring
    • Hardware & platform telemetry
  • Lead development of scalable data pipelines including Kafka/MongoDB integrations.

Architecture & Design

  • Define microservice/component architecture aligned with ITSM workflows.
  • Write high-quality design documents, sequence diagrams, and module specifications.
  • Perform POCs for new frameworks, libraries, and system integration models.

AI/Automation Integration

  • Work with data and AI teams to build:
    • Predictive fault analytics
    • AI-driven remediation
    • Rule-based & ML-based anomaly engines

Collaboration & Delivery

  • Work with Product Owners to translate business requirements into technical tasks.
  • Own end-to-end delivery, from design to production rollout.
  • Engage with customers to validate solutions and provide L3 technical support when needed.

Required Skills & Experience

Core Technical Skills

  • 6+ years hands-on C++ experience (C++11 or later).
  • Strong in STL, multithreading, memory management, IPC, network programming.
  • Experience with Linux system programming (procfs, netlink, sockets, epoll).
  • Experience building large-scale backend services or daemons.
  • Knowledge of data formats: JSON, protobuf, YAML.

ITSM / Infrastructure Knowledge

  • Familiarity with at least two major ITSM domains:
    • Service Desk
    • CMDB
    • Monitoring & Observability
    • Fault & Event Management
    • Change / Release / Asset Management
  • Understanding of infrastructure components: network devices, Linux servers, containers, firewall systems.

Platform & Tooling

  • Experience with

    Kafka, MongoDB, Redis

    (preferred).
  • Experience with

    CMake

    , CI/CD pipelines.
  • Experience with microservice architecture.

Soft Skills

  • Strong leadership and communication skills.
  • Ability to drive technical discussions and guide team decisions.
  • Problem-solving mindset and ownership approach.

Good to Have

  • Exposure to C++20 features.
  • Experience with OpenWrt/QSDK/Linux embedded environments.
  • Experience with SNMP, syslog, OpenTelemetry, Prometheus exporters.
  • Knowledge of scripting: Python, Bash.
  • Familiarity with AI/ML workflows for system automation.
  • Experience building automation tools, workflow engines, or orchestration systems.

Education

  • BE/BTech/ME/MTech in Computer Science, Electronics, or related field.

Why Join MatreComm?

  • Opportunity to lead next-generation ITSM and Infrastructure Automation product lines.
  • Work with cutting-edge technologies across AI, network automation, observability, and distributed systems.
  • Fast-paced innovation-driven culture with strong engineering ownership.
  • Ability to influence product roadmap and architectural direction.

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