Technical Lead - Active Directory & Entra ID Services

Job Title

Technical Lead - Active Directory & Entra ID Services

Mandatory Skills

Active Directory, Entra ID

Job Summary

Tech Lead Active Directory & Entra ID Services

leading day-to-day operations

Key Responsibilities

Leadership & Service Delivery

• Lead a team of engineers for L2/L3 support for

  Active Directory

  and

  Entra ID

  environments.
• Own and drive

  technical delivery

  , ensuring SLAs, KPIs, and compliance targets are met.
• Act as a

  primary technical and operational escalation point

  for identity and directory-related incidents.
• Coordinate and manage

  incident, problem, and change management

  processes for AD/Entra services.
• Participate in

  reviews

  with stakeholders and provide actionable insights.
• Prepare and deliver

  service performance reports

  , and

  management updates

  .
• Drive

  continuous improvement

  , automation, and standardization across the environment.
• Collaborate with project teams to support

  new implementations

  ,

  migrations

  , and

  transformations

  .
• Maintain strong

  customer relationships

  , ensuring satisfaction and proactive communication.

People & Team Management

• Manage day-to-day operations of the team, including workload allocation and task prioritization.
• Provide

  mentoring

  , and support

  skills development plans

  for team members.
• Promote a

  collaborative and high-performance culture

  within the team.
• Drive

  training initiatives

  and

  knowledge sharing

  sessions to strengthen team capabilities.

Technical Responsibilities

• Administer and support

  Active Directory Domain Controllers

  ,

  forests

  , and

  trust relationships

  .
• Perform

  promotion/demotion

  of domain controllers and

  forest-level administration

  .
• Manage

  Group Policy Objects (GPOs)

  ,

  Sites and Services

  , and

  replication

  configurations.
• Conduct regular

  AD health checks

  , database cleanup, and

  replication remediation

  .
• Manage

  SYSVOL

  ,

  Global Catalogue

  ,

  FSMO roles

  , and

  Windows Time Services

  .
• Implement and support

  Active Directory backup, recovery, and disaster recovery procedures

  .
• Configure and manage

  Certificate Services

  and

  Public Key Infrastructure (PKI)

  .
• Manage

  roaming profiles

  ,

  folder redirection

  , and

  cloud storage access control

  (Azure Storage).
• Lead

  Active Directory domain migrations

  and consolidation projects.
• Ensure

  security hardening

  and

  vulnerability management

  of domain controllers.

Entra ID / Hybrid Identity

• Administer and support

  Entra Connect / Sync

  servers and synchronization rules.
• Manage

  Azure AD roles

  ,

  Administrative Units

  , and

  RBAC

  .
• Configure and manage

  Conditional Access Policies

  ,

  Application Registrations

  (OIDC, SAML), and

  Dynamic Groups

  .
• Oversee

  Privileged Identity Management (PIM)

  and

  Service Principals

  .
• Support

  custom domain management

  and

  identity lifecycle processes

  .
• Collaborate on integrations with

  OKTA

  or other IAM solutions.

Automation, Documentation & Process

• Develop and maintain

  PowerShell scripts

  for automation, reporting, and health monitoring.
• Maintain up-to-date

  technical documentation

  ,

  architecture diagrams

  , and

  standard operating procedures (SOPs)

  .
• Drive process efficiency by implementing

  best practices

  and

  automation frameworks

  .
• Support audit and compliance requirements by maintaining accurate records and configurations.
• Prepare Root cause analysis and related documentations for incidents and problem management.
• Shift management to ensure round the clock support.

Required Skills

• 10–12 years

  of relevant experience in

  Active Directory

  and

  Entra ID

  management, with at least

  2–3 years in a leadership role

  .
• Deep understanding of

  Windows Server infrastructure

  ,

  DNS

  ,

  PKI

  , and

  IAM principles

  .
• Strong

  PowerShell scripting

  and automation experience.
• Demonstrated experience in

  customer-facing service delivery

  and

  technical leadership

  .
• Excellent

  communication

  ,

  stakeholder management

  , and

  reporting

  skills.
• Strong problem-solving and analytical mindset with the ability to manage critical incidents under pressure.

Preferred Certifications

• Microsoft Certified: Identity and Access Administrator (SC-300)

• Microsoft Certified: Azure Administrator Associate (AZ-104)

• Microsoft Certified: Windows Server Hybrid Administrator Associate

• ITIL Foundation Certification