Technical Integration Specialist

As a Technical Integration Specialist, you will partner closely with merchants to ensure a seamless integration of our platform. You will act as the go-to technical advisor, assisting merchants in understanding our APIs, troubleshooting issues, and successfully launching their products. Your role will involve bridging the gap between technical implementation and customer success to ensure that every merchant derives value from using our platform. - Guide merchants through the technical integration process, from initial setup and sandbox testing to going live. - Assist merchants with API queries, webhook configurations, SDK usage, and platform errors by diagnosing issues and providing quick solutions. - Own and resolve all customer queries and tickets on Intercom (Support platform) and Discord. - Contribute to building and improving integration guides, FAQs, and support documentation based on merchant feedback. - Collaborate closely with the product and engineering teams to relay merchant feedback, escalate complex issues, and advocate for customer needs. Qualifications Required: - 1-3 years of experience in a technical support, solutions engineering, or integration success role at a SaaS or fintech company. - Strong understanding of APIs, webhooks, and REST/JSON fundamentals. - Ability to read and understand code snippets (JavaScript, Python, or similar) - coding expertise is a plus but not required. - Excellent problem-solving and troubleshooting skills. - Strong communication skills, capable of explaining complex technical concepts clearly to non-technical audiences. - Comfortable working directly with merchants, handling support tickets, and providing live onboarding sessions. Nice to have: - Prior experience working in startups or fast-paced product environments. - Familiarity with SQL or basic scripting for debugging and analysis. We Offer: - Opportunity to shape the merchant experience in a fast-growing fintech product. - High ownership role with autonomy.,