Technical Engineer

1 - 4 years

2 - 7 Lacs

Posted:1 day ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Greetings from Sutherland Global Services!!

Technical Support Engineer

Job Description:

Key Responsibilities:

  • Provide technical support via Inbound phone calls, Email support, web-based support tickets.
  • Troubleshoot and resolve complex technical issues related to - Linux systems, Network configurations, MySQL databases, BASH scripting, Sendmail and email infrastructure
  • Manage and update customer support tickets in a timely and accurate manner
  • Escalate issues appropriately according to severity and service-level agreements
  • Collaborate with internal teams to resolve high-priority issues
  • Maintain and contribute to the Knowledge Management System (KMS)

Required Skills and Qualifications:

  • Strong proficiency in

    Linux system administration

  • Solid understanding of

    networking fundamentals

    (TCP/IP, DNS, firewalls, etc.)
  • Experience with

    MySQL

    database troubleshooting
  • Hands-on experience with

    BASH scripting

  • Working knowledge of

    Sendmail

    or similar mail transfer agents
  • Excellent verbal and written communication skills
  • Ability to manage multiple support requests in a fast-paced environment

Note-

  • Immediate to 15 day's notice period Joiner Preferred.


If you are interested, kindly share your resumes on prachi.agrawal@sutherlandglobal.com, with below details:

Experience-

Current Org-

Current CTC-

Expected CTC-

Notice Period-

Current Location-

Preferred Location-

Holding any offer-

Regards,

Prachi Agrawal

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