Technical Customer Support, II

As a member of Zebra Nation, you will be part of a community of innovators dedicated to creating new ways of working to enhance everyday life. United by curiosity and care, we collaborate to develop dynamic solutions that meet the needs of our customers and partners. At Zebra, you will be valued, respected, and have the opportunity to learn and lead in a forward-thinking company. Key Responsibilities: - Communicate technical solutions to customers through various channels, utilizing effective communication, listening, and comprehension skills. - Fully document customer interactions in real-time and may also create content for review. - Resolve problems promptly by leveraging a full understanding of product functions, features, and customer environments. - Analyze and troubleshoot product issues under intermittent supervision for day-to-day tasks and general supervision for new assignments. - Manage multiple tickets related to a range of technical problems. - Collaborate with colleagues and supervisors to solve complex issues. - Articulate technical problems in simple terms to both management and customers. - Demonstrate leadership qualities and strong customer service, communication, and problem-solving skills. Qualifications: - Minimum Education: High School or equivalent vocational qualification/experience - Minimum Work Experience: 1-2 years of experience Key Skills and Competencies: - Intermediate level skills in Microsoft business applications including Word, Excel, and Outlook. - Customer service values and orientation. - Solid professional work behaviors such as attendance, teamwork, and time management. - Strong communication skills including listening, providing clear and concise information, and using proper language and grammar. - Full knowledge of job-related knowledge and procedures. Please note that to protect candidates from fraudulent activities, Zebra's recruiters will only connect with you via @zebra.com email accounts. Applications are accepted through the applicant tracking system, and personal identifying information should only be provided through that system. If you encounter identity theft, please contact your local police department.,