Technical Customer Support Executive - Solar

As a part of Tata Power Solar Projects, you will be responsible for the following duties and responsibilities: - Responding to customer inquiries and providing technical support via phone in a timely and professional manner. - Troubleshooting technical issues reported by customers and working towards a timely resolution, escalating complex issues to the appropriate team or departments when necessary. - Guiding clients through step-by-step solutions clearly and concisely, ensuring their understanding and satisfaction. - Keeping accurate records of customer interactions, transactions, comments, and complaints, including details of actions taken. - Following up with customers to ensure their technical issues have been resolved and their satisfaction is met. Qualifications Required: - B.Tech in EEE - Minimum 6 months experience in the solar or electrical field Please note that candidates should possess a laptop and preference will be given to male candidates near Aluva. This is a permanent job type with benefits including health insurance and paid sick time. Fluency in English is preferred for this position. The work location is in person at Aluva.,