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Dozee
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Technical Analyst

Technical Analyst

Dozee

1 - 3 years

3 - 5 Lacs

bengaluru

Posted:-1 days ago| Platform:

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Skills Required

computer science automation nursing consulting business excellence healthcare sensors troubleshooting rpm analytics

Work Mode

Work from Office

Job Type

Full Time

Job Description

Responsibilities

Troubleshooting Support

Diagnose and resolve customer reported issues on Dozee devices (sensors, gateways, Android Management)

Perform root cause analysis of hardware, firmware, and network failures; drive corrective actions

Document incidents in JIRA (or equivalent),maintain clear, action able knowledge-base articles

Monitor network performance, latency, and packet loss; recommend optimizations for reliable up time

Assist in firmware updates, over-the-air(OTA) rollouts, and version management

Data Analytics Reporting

Analyze telemetry and logs to spot patterns and anomalies

Generate weekly/ monthly reports on device healthmetrics, up time statistics, and MTTR (Mean Time To Repair)

Propose data driven improvements for predictive maintenance and proactive support

Cross-Functional Collaboration

Work closely with Software, Hardware, and QA teams to communicate field feedback and bug trends

Participate in sprint planning and technical design reviews to ensure supportability

Train Customer Success and field engineers on common quick-fix procedures and best practices

Required Qualifications

Bachelor s degree in Electronics/Electrical Engineering, Computer Science, or equivalent
1 3 years of hands-on support/troubleshooting experience with IoT devices or Android systems
Proficient in Python.
Good analytical skills: adept at SQL queries, basic data visualization, and log-file analysis
Excellent written and verbal communication; able to document technical issues clearly
Comfortable working in a fast-paced, high-ambiguity environment; self-starter mentality

Nice to Have

Experience with OTA firmware deployment tools
Little Hands-on exposure to microcontroller development (Arduino, Raspberry Pi, ESP series)
Knowledge of network protocols (TCP/IP, UDP) and network-analysis tools (Wireshark)
Familiarity with RESTful APIs for integration (Postman, cURL or language-specific HTTP libraries)

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